Salesforce Field Service Developer/ Administrator

Title: Salesforce Field Service Administrator

Department: Global Information and Technology Operations

Location: India, New Delhi

Reports To: IT Director

Position Summary:

The Salesforce Field Service Administrator is responsible for setting up, managing, and improving the Salesforce Field Service platform. This role supports field teams by making sure scheduling, dispatching, mobile access, and service workflows run smoothly and effectively.

Key Responsibilities:

• Set up and manage Salesforce Field Service settings including territories, skills, work types, and scheduling
• Help technicians, dispatchers, and managers use the system effectively
• Set up and implement customer portals, invoicing, stripe payment integration
• Build and maintain custom fields, workflows, flows, and reports
• Support the mobile app used by field service teams
• Work with other departments to streamline field operations and service delivery
• Monitor system performance, ensure data accuracy, and maintain platform health
• Assist with testing and rolling out new Salesforce Field Service features
• Manage user profiles, permission sets, and security settings

Qualifications:

• Bachelor’s degree in IT, Business, or a related field
• Salesforce Administrator Certification is required
• Salesforce Field Service Consultant Certification is required
• Minimum of five years of hands-on Salesforce administration experience
• At least 4 years of experience working directly with Salesforce Field Service
• Strong understanding of field operations, dispatching, and technician workflows
• Skilled in Salesforce automation tools, including Flow, Process Builder, and custom reporting
• Excellent problem-solving and communication skills

Preferred Skills:

• Experience supporting teams in janitorial, security, utilities, or facility maintenance
• Familiarity with Salesforce Maps, Service Cloud, or Omni-Channel
• Understanding of field service KPIs such as first-time fix rate and average job duration, setting KPI service dash board

Job Type: Full-time

Pay: ₹266,870.14 - ₹666,870.14 per year

Work Location: Hybrid remote in East, NEW Delhi

Expected Start Date: 01/08/2025