Salesforce Engineer

4 - 5 years

8 - 13 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Description & Requirements
As a member of the Salesforce Center of Excellence (CoE), the Salesforce Developer will be responsible for the development, configuration, and customization of applications within the Salesforce platform. This role requires a blend of Salesforce development, administration, and a strong focus on Service Cloud expertise to support customer service operations and deliver scalable CRM solutions aligned with business goals.
Key Responsibilities
  • Design, configure, and implement Salesforce Service Cloud solutions.
  • Customize Service Cloud features including Case Management, Omni-Channel, Knowledge Base, Live Agent, and Service Console.
  • Develop and maintain workflows, process builders, flows, and validation rules.
  • Integrate Salesforce with third-party applications and internal systems, including CTI integrations and WhatsApp.
  • Implement and support Agentforce/Einstein Bot for automated customer interactions.
  • Leverage Einstein AI & Analytics for predictive insights and intelligent automation.
  • Support implementation of self-service portals and knowledgebase management.
  • Collaborate with stakeholders to gather and prioritize requirements.
  • Assist the Salesforce Technical Architect in CoE tasks and technical documentation.
  • Troubleshoot and resolve platform issues.
  • Participate in platform monitoring, standards creation, and best practices.
  • Conduct training sessions and create user documentation.
  • Stay updated with Salesforce trends and innovations.
  • Work across global teams and functions including Sales, Marketing, Finance, HR, Operations, and Customer Service.
Required Qualifications
  • 4-5 years of hands-on experience with Salesforce development and administration.
  • Strong understanding of Salesforce platform capabilities and limitations.
  • Proficiency in Apex, Visualforce, Lightning Components, SOQL, and Salesforce Flows.
  • Experience with object-oriented programming languages (Java, C#, or OO PHP).
  • Familiarity with tools like Bitbucket, VSCode, IntelliJ, or Eclipse.
  • Knowledge of Salesforce limits, transaction lifecycle, and debugging techniques.
  • Experience with version control and release management.
  • Excellent communication and analytical skills.
  • Ability to translate business requirements into technical solutions.
  • Bachelor s degree in computer science, Software Engineering, or related field.
Preferred Qualifications
  • Salesforce certifications (Administrator, Platform Developer, Service Cloud Consultant).
  • Experience with JavaScript, jQuery, and MVC architecture.
  • Exposure to ETL tools and enterprise integration platforms.
  • Familiarity with Agile/Scrum methodologies.
  • Strong understanding of Sales Cloud and Service Cloud out-of-the-box features.
  • Fluent in English.
What You ll Gain
  • Opportunity to work in a dynamic, global environment.
  • Exposure to cutting-edge Salesforce technologies and enterprise-scale implementations.
  • Collaboration with cross-functional teams and business stakeholders.
  • Continuous learning and certification support.

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