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Salesforce Developer

6 - 10 years

10 - 20 Lacs

Hyderabad Chennai Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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salesforce Salesforce Sales Cloud Service Cloud SFDC Developer API functional consultant CTI integration Troubleshooting Apex Visualforce

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Work from Office

Job Type

Full Time

Job Description

Job role - Salesforce Sales cloud / Service cloud Experience - 6 to 10 years Location - PAN INDIA Core Functional Skills: Case Management Configuration Knowledge of Case Lifecycle, Escalation Rules, Assignment Rules, Queues Email-to-Case and Web-to-Case setup Service Console Customization Experience configuring the Lightning Service Console for support agents Omni-Channel & Routing Skills in setting up Omni-Channel for routing cases, chats, and other work items Knowledge Management Implementing and managing a searchable knowledge base Publishing, versioning, and article visibility controls Entitlement & Milestone Management Service contracts, SLAs, and milestone automation Automation Tools Proficiency in Flow Builder , Process Builder , Approval Processes , and Workflow Rules User & Role Management Profiles, Permission Sets, and Role Hierarchies for support teams

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Integrated Personnel Services
Integrated Personnel Services
www.statutoryservices.net

Writing and Editing

Chennai Tamilnadu

11-50 Employees

155 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    COO

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