26 Cti Integration Jobs

Job Description : YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireMulesoft AnyPoint- Complex External Integrations, EDI, Connectors Professionals in the following areas : Experience 3-5 Years Job Description Analyze ...

What You'll Be Doing As A Part of Our Team Design and development of Salesforce Service Cloud solutions including: Omni-Channel Routing & Supervisory Tools CTI / Telephony Integrations (Open CTI, Amazon Connect) Live Chat, Messaging, Digital Engagement Case Management, Assignment, Escalation, and Service Processes Knowledge Base, Entitlements, SLAs & Milestones Service Console customization & productivity enhancements Architect scalable, secure, and high-performance solutions aligned with business requirements. Develop and maintain: Apex Classes, Triggers, Test Classes, Lightning Web Components (LWC), Visualforce (as required for legacy support), Asynchronous Apex (Batch, Queueable, Schedule...

As a Salesforce Development Professional at YASH Technologies, your role will involve: - Analyzing requirements and developing technical solutions aligning with Salesforce best practices. - Providing solutioning to customers based on user requirements analysis that meets customer expectations. - Defining optimal design and solutions to client-provided requirements. - Delivering customer requirements within agreed timelines and adhering to SLAs. - Driving the team for delivery excellence. - Innovating through conceptualizing new tools and accelerators for competency building activities. - Mentoring and guiding team members, providing support on project deliverables. - Preparing functional des...

Project Management & DeliveryLead and manage full lifecycle Salesforce Service Cloud implementation projects from initiation through deployment and post-go-live support Develop project plans, timelines, milestones, and status reports Ensure delivery within scope, schedule, and budget while maintaining high-quality standards Facilitate sprint planning, backlog grooming, daily stand-ups, and retrospectives (Agile environment) Stakeholder & Client ManagementAct as the primary point of contact for project stakeholders, clients, and technical teams Manage client expectations, communications, and escalations professionally Conduct requirement workshops, discovery sessions, and solution walkthrough...

Job Title: Salesforce Financial Services Cloud & Contact Centre SME Location: Bangalore, India Experience Required: 812 Years Certifications: Salesforce Certified (Financial Services Cloud, Service Cloud, or equivalent) Summary We're seeking a highly experienced and certified Salesforce SME with deep expertise in Financial Services Cloud (FSC) and Contact Center solutions. This role is pivotal in bridging business needs with technical execution, driving digital transformation across financial services operations and customer engagement platforms. You'll lead solution design, stakeholder collaboration, and platform optimization for high-impact service delivery. Key Responsibilities Act as the...

Skills: Genesys Cloud, Voice Over IP (VoIP), Call Routing, Contact Center Solutions, SIP, IVR, Job Title Genesys SME (Subject Matter Expert) LOCATION: Indore, India Job Purpose The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms , integration knowledge, and the ability to lead L2/L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries. Qualification Bachelors degree in IT, Computer Science, Electronics, or related discipline. ITIL Fo...

Requirement -: 3 to 5 years experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12.X product suite in the area of IVR, CVP, ICM, CTI Application Development and Apps Maintenance 2 to 3+ years experience in Advanced Speech Recognition solution including nuance, google dialogue, design and development. Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML. Simple, Complex, Voice mail, Recording Apps and develop complete call flow over call studio. Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API. Well versed with integration of CVP Call Studio applications to remotely hosted web services - IVR Integration w...

As a Salesforce Developer, you will be responsible for the following tasks: - Designing, developing, and implementing scalable solutions in Salesforce Service Cloud. - Developing custom components using Apex Classes, Triggers, Lightning Web Components (LWC), and Aura Components. - Configuring and customizing case management, Omni-Channel, CTI integration, and Knowledge base. - Collaborating with business analysts and stakeholders to translate requirements into technical solutions. - Integrating Salesforce with external systems using APIs, REST/SOAP, and middleware tools. Qualifications required for this role include: - 8+ years of hands-on experience as a Salesforce Developer. - Strong exper...

Job Description : YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireSalesforce Professionals in the following areas : Experience 3-5 Years Job Description Analyze and understand requirements, and provide technical solu...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Telephony Engineer Description: We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems. Responsibilities: Design, configure, and maintain SIP trunks, call routing, and dial plans. Integrate telephony platforms with CTI and enterprise systems. Collaborate with network engineers to optimize QoS for voice traffic. Ensure high availability and...

Who We Are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This pa...

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Salesforce Professionals in the following areas : Experience 8-10 Years Job Description Based on user requirements analysis, provide solutioning to customer which meets ...

As a SAP CRM Functional Consultant based in Mumbai office, you will be responsible for the following: - Strong knowledge and practical experience in CRM Sales, Service, and Marketing - Experience in CTI Integration, and Web UI & IC web client module - Familiarity with system implementation standards and methodologies - Base customization and good business process understanding - Ability to understand and work on client requirements independently Qualifications required for this role: - 4 to 8 years of experience in SAP CRM - Experience with SAP CRM Apps version CRM 7.3 Ehp2 or higher - Client-facing and convincing skills - Capability to provide strong technical and functional specification d...

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solution...

Job Description : YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireSalesforce Professionals in the following areas : Experience 3-5 Years Job Description Analyze and understand requirements, and provide technical solu...

About VOIS: VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutio...

As a Salesforce Developer at Diligent, you will play a crucial role in designing, developing, testing, and implementing elegant solutions within our Salesforce instance. Your responsibilities will include collaborating with cross-functional teams and business stakeholders to understand objectives and provide technical support, leading the design and deployment on the Force.com platform, and building custom solutions using Apex, Lightning (LWC, Aura), and Visualforce. Additionally, you will be responsible for developing complex integrations between SFDC and other systems, supporting Salesforce communities, maintaining the security model, and supporting 3rd party applications integrated to Sal...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Senior MS Dynamics professional with 7+ years of experience, your main responsibility will be to lead the effort in designing, building, and configuring Microsoft Dynamics applications (CRM) while acting as the primary point of contact. Your client responsibilities will include translating business requirements into CRM technical design...

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we are a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world, driving us beyond generational gaps and disruptions of the future. We are looking to hire Salesforce Professionals with 0-1 year of experience in the following areas: - Provide quality deliverables and develop technical solutions aligning with Salesforce best practices...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. We are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and contribute to creating a better working world for all. As a Senior MS Dynamics professional with 7+ years of experience, your main responsibility will be to lead the effort in designing, building, and configuring Microsoft Dynamics applications (specifically CRM) while also acting as the primary point of contact. Your client responsibilities will include translating business ...

Job role - Salesforce Sales cloud / Service cloud Experience - 6 to 10 years Location - PAN INDIA Core Functional Skills: Case Management Configuration Knowledge of Case Lifecycle, Escalation Rules, Assignment Rules, Queues Email-to-Case and Web-to-Case setup Service Console Customization Experience configuring the Lightning Service Console for support agents Omni-Channel & Routing Skills in setting up Omni-Channel for routing cases, chats, and other work items Knowledge Management Implementing and managing a searchable knowledge base Publishing, versioning, and article visibility controls Entitlement & Milestone Management Service contracts, SLAs, and milestone automation Automation Tools P...

About the Position As a Senior Salesforce Developer, you'll play a vital, customer-facing role that combines technical expertise and business insight to deliver robust solutions on the Salesforce Health Cloud platform. Youll collaborate closely with cross-functional teams (IT, Patient Services, Compliance, Data Governance, Cybersecurity, Marketing) to ensure Salesforce solutions are aligned with our business and patient service goals. Role & responsibilities : Design, develop, and implement customized solutions in Salesforce Health Cloud (custom objects, Lightning components, Apex triggers, etc.) Gather and analyze requirements from stakeholders to deliver scalable solutions .Integrate Sales...