Salesforce Data Cloud + Agentforce Specialist

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Role Overview

Salesforce Data Cloud + Agentforce Specialist

explain the business use and impact

Key Responsibilities

• Design, configure, and implement

  Agentforce solutions

  leveraging Salesforce Data Cloud.
• Build and optimize

  Answer Questions with Knowledge

  features, ensuring proper grounding and contextual accuracy.
• Develop

  API callouts and integrations

  using Apex or Flow to extend Agentforce capabilities.
• Collaborate with business and technical stakeholders to translate requirements into scalable, maintainable solutions.
• Work within

  Experience Cloud

  to deploy Agentforce capabilities for customer or partner-facing environments.
• Participate in solution design discussions, code reviews, and knowledge-sharing sessions.
• Provide expert insights on

  Agentforce business applications

  , improving automation, personalization, and support experiences.

Required Skills and Experience

• 5–6 years of hands-on experience with

  Salesforce Platform

  , including

  Apex, Flow, and Platform Developer

  capabilities.
• Strong

  Agentforce experience

  , especially in:
• Answer Questions with Knowledge
• Grounding techniques
• API callouts (Apex or Flow)
• Experience with

  Experience Cloud

  implementations that integrate with Agentforce.
• Proven ability to explain

  business use cases

  and practical application of Agentforce solutions.

Optional / Nice-to-Have Skills (in order of priority)

• Agentforce multilingual setup

  implementation experience.
• Hands-on with

  Agentforce Flex Templates

  or multiple template types.

• Data Cloud expertise

  in:
• Retrievers and Search Indexes.
• Segments and Activations.