Salesforce CPQ Support Engineer

Role & responsibilities

• Act as the subject matter expert (SME) for

  Salesforce CPQ (Steelbrick)

  design, development, and support.
• Develop and maintain custom

  Apex classes

  ,

  triggers

  ,

  LWC

  ,

  Visualforce pages

  , and

  flows

  .
• Implement and troubleshoot Salesforce CPQ configurations

  product bundles

  ,

  pricing rules

  ,

  discount schedules

  ,

  quote templates

  , etc.
• Collaborate with business analysts and stakeholders to

  gather requirements

  and convert them into scalable technical solutions.
• Lead and conduct

  workshops, design sessions

  , and

  technical documentation

  .
• Manage and support

  CPQ integrations

  with external systems (billing, ERP, pricing engines, etc.).
• Maintain

  data integrity

  and support

  data migrations

  , including use of Data Loader and SOQL tools.
• Utilize

  Agile/Scrum

  and

  JIRA

  tools for task management and sprint planning.
• Monitor and address production issues promptly during

  EST working hours

  .

Required Skills:

• 5+ years

  of hands-on experience in Salesforce platform development.

• 3+ years

  of direct experience with

  Salesforce CPQ

  (configuration, development, and support).
• Proficiency in

  Apex, SOQL, SOSL, LWC

  , and

  Flow Builder

  .
• In-depth understanding of

  Salesforce data model

  ,

  CPQ object model

  , and

  governor limits

  .
• Knowledge of

  integration patterns

  and tools (REST/SOAP APIs, middleware, etc.).
• Strong knowledge of

  Salesforce security model

  , sharing rules, and permission sets.
• Ability to

  work independently

  and handle escalations and production support.
• Excellent

  verbal and written communication skills

  .
• Experience with

  JIRA

  and

  Service Management systems

  .

Preferred candidate profile

• Salesforce Certified Administrator

  (must).

• Salesforce CPQ Specialist Certification

  (preferred).
• Knowledge of

  Salesforce Billing

  or

  Revenue Cloud

  is a plus.
• Experience working in

  global support environments

  with

  night shift

  or

  EST timezone

  .

Location:

Interested can share cv to connect@vrinchiinfotech.com