Salesforce CPQ and Order Processing Specialist

You are a detail-oriented and experienced Salesforce CPQ and Order Processing Specialist who will be joining ZeroFox's team in India. Your main responsibility will involve supporting the sales team by creating quotes in Salesforce CPQ accurately and ensuring the precision of customer-signed orders before processing them to closed-won status in Salesforce. Your role is crucial in ensuring smooth operations and requires a thorough understanding of Salesforce CPQ, order processing, and a keen eye for detail. In this role, you will be responsible for quote creation in Salesforce CPQ. You will assist the sales team in generating accurate and timely quotes, customize product configurations, pricing, and discounts in alignment with customer requirements and company policies. It is essential to ensure that all quotes adhere to internal guidelines and compliance standards before submission. Additionally, you will handle order processing by reviewing and verifying customer-signed orders to ensure all necessary information and approvals are in place. You will accurately move orders to "Closed Won" status in Salesforce, ensuring all documentation is complete. Collaboration with the finance and legal teams will be necessary to address any discrepancies or missing information before final order processing. Your responsibilities will also include Salesforce administration, where you will maintain accurate records in Salesforce, ensuring all quotes and orders are up-to-date and compliant. You will assist in troubleshooting and resolving issues related to Salesforce CPQ and order processing and provide ongoing support to the sales team for any CPQ-related queries or training needs. Furthermore, you will be involved in reporting and analysis by generating and analyzing reports on quote creation, order processing timelines, and order accuracy. Your insights and recommendations will be crucial in improving the efficiency and accuracy of the quoting and order processing functions. To be successful in this role, you must have a Bachelor's degree in Business, Information Technology, or a related field, along with 2+ years of experience with Salesforce CPQ and order processing. A strong understanding of Salesforce CRM, especially in the areas of CPQ and Sales Cloud, is required. You should be detail-oriented with strong organizational and time management skills, excellent communication skills, and the ability to work effectively with cross-functional teams. Additionally, you should have the ability to work independently and manage multiple tasks simultaneously in a fast-paced environment. Desired qualifications and skills include Salesforce CPQ Specialist certification, experience in a sales operations or sales support role, and familiarity with billing, invoicing, and contract management processes.,