Salesforce Business Analyst

Job Summary

• Collaborate with stakeholders to gather and document business requirements, translating them into technical specifications.
• Design and implement Salesforce solutions that meet business needs and enhance operational efficiency.
• Conduct workshops and meetings to understand business processes and identify areas for improvement.
• Customize and configure Salesforce applications, including Sales Cloud, Service Cloud, and other Salesforce products.
• Develop and maintain documentation for business processes, technical specifications, and system configurations.
• Provide ongoing support and maintenance for the Salesforce platform, including troubleshooting and resolving issues.
• Conduct training sessions for end-users and provide documentation for Salesforce processes and best practices.
• Stay current with Salesforce updates, features, and best practices to ensure the platform is leveraged to its full potential.
• Work closely with development teams to ensure successful project delivery and integration with other systems.
• Perform regular assessments of the Salesforce environment to identify areas for improvement and optimization. Qualifications:
• 8+ years of experience in Salesforce implementation and management.
• Proven experience as a Business Analyst with a focus on Salesforce projects.
• Strong understanding of Salesforce capabilities, best practices, and data modeling.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are a plus.