Salesforce Business Analyst

Hello,

We are hiring for "Salesforce Business Analyst" for Gurugram location.

Exp

Locs

Work Mode

Notice Period:

NOTE: We are looking for Immediate joiners(notice period served or serving candidate)

Apply only If you are Immediate joiners(notice period served or serving candidate)

Apply only if you are having 8+Years of relevant experience as per the JD.

We are seeking a dynamic and experienced Manager/Sr. Manager Service to lead and oversee strategic initiatives in Salesforce implementation, IT transformation, customer engagement, and service excellence. The ideal candidate will possess a strong background in program management, with a keen ability to drive customer retention and satisfaction, and develop strategies aligned with business goals.

Primary Job Responsibilities

Salesforce Implementation

• Lead end-to-end Salesforce implementation and optimization projects across business units.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
• Ensure seamless integration with existing systems and processes.

IT & Service Implementation

• Plan and execute IT service initiatives aligned with organizational goals.
• Oversee implementation of new tools, platforms, and technology to enhance service delivery.

Program Management

• Drive large-scale service and technology programs from initiation to closure.
• Manage project timelines, budgets, risks, and stakeholder communications effectively.
• Monitor KPIs and ensure project outcomes are met as per defined objectives.

Customer Engagement & Retention

• Develop and execute strategies to improve customer experience and loyalty.
• Engage proactively with customers to understand pain points and improve service touchpoints.

Strategy Development

• Contribute to the formulation of service strategies to support long-term business growth.
• Identify process gaps and recommend improvements for better customer and operational outcomes.

Qualifications and Experience

• Bachelors or Master’s degree in Engineering, IT, Business Administration, or related field.
• Minimum 8 years of experience in service operations, Salesforce and IT implementation, and program management.
• Proven track record of managing large cross-functional projects and teams.
• Strong understanding of CRM platforms, especially Salesforce.
• Excellent leadership, stakeholder management, and communication skills.
• Ability to think strategically and execute with precision in a fast-paced environment.