Salesforce Business Analyst

We are seeking a Certified Salesforce Business Analyst to join our dynamic team. The ideal candidate will have a strong understanding of Salesforce functionality, excellent analytical skills, and the ability to translate business requirements into effective solutions. As a key player in the organization, you will work closely with stakeholders to identify business needs, optimize Salesforce processes, and enhance the overall efficiency of our Salesforce ecosystem. 

Key Responsibilities:

• Requirements Gathering:

   Collaborate with business stakeholders to elicit, analyze, and document detailed business requirements.

• Process Improvement:

   Identify opportunities for process improvement and optimization within the Salesforce platform to enhance business workflows.

• Solution Design:

   Work with technical teams to design Salesforce solutions that meet business requirements, ensuring scalability and usability.

• Data Analysis & Reporting:

   Analyze data trends, generate reports, and provide actionable insights to support decision-making processes.

• User Training:

   Facilitate training sessions and develop training materials to ensure end users understand and effectively utilize Salesforce functionality.

• Testing & Validation:

   Assist with user acceptance testing (UAT), ensure the system meets business needs, and validate changes made to the platform.

• Stakeholder Communication:

   Act as a liaison between business stakeholders and technical teams, ensuring smooth communication and alignment on project goals.

• Documentation:

   Maintain and update Salesforce documentation, including process flows, business requirements, and technical specifications.

Required Qualifications:

• Certified Salesforce Administrator or Salesforce Business Analyst certification.
• Bachelors degree in Business, Information Technology, or a related field.
• 3+ years of experience as a Business Analyst focusing on Salesforce CRM.
• Strong understanding of Salesforce architecture, objects, data models, and workflows.
• Proficient in writing detailed requirements, user stories, and use cases.
• Experience with Salesforce Sales Cloud, Service Cloud, and/or Marketing Cloud.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.

Preferred Qualifications:

• Experience with Salesforce Lightning interface and custom development (APEX, Visualforce).
• Familiarity with Agile methodology and tools like Jira or Trello.
• Experience with Salesforce integrations using APIs and middleware.
• Strong knowledge of Salesforce reports and dashboards.

Benefits:

• Competitive salary and bonus structure
• Comprehensive health insurance
• Professional development opportunities
• Flexible work hours