Job
Description
Role Overview: At PwC, as a Salesforce Business Analyst/Functional Consultant, you will specialize in providing consulting services for enhancing the user experience of various applications. You will be responsible for analyzing user needs, designing intuitive and user-friendly interfaces, and offering guidance and support to improve the overall user experience. By working in this area, you will enable clients to optimize user engagement, increase user satisfaction, and achieve their strategic objectives. Your role will involve collaborating with stakeholders to gather requirements, define business processes, and deliver Salesforce solutions that drive business value. Key Responsibilities: - Conduct Business Analysis & Requirements Gathering: - Engage with business stakeholders to understand requirements, pain points, and objectives. - Document and analyze business processes, workflows, and system integrations. - Translate business needs into detailed functional specifications for Salesforce solutions. - Provide Functional Consulting: - Act as a trusted advisor for Sales and Service Cloud implementations, ensuring alignment with industry best practices and organizational goals. - Offer expertise in any one Salesforce Industry Clouds (e.g., Financial Services Cloud, Health Cloud, Manufacturing Cloud) to deliver tailored solutions. - Design and propose scalable, future-ready Salesforce configurations. - Manage Collaboration & Stakeholder Management: - Work closely with cross-functional teams, including developers, solution architects, and project managers, to ensure seamless delivery. - Conduct workshops and presentations to align stakeholders on solutions and project progress. - Execute Testing & Validation: - Develop and execute test cases to ensure the functionality, quality, and performance of Salesforce implementations. - Support user acceptance testing (UAT) and provide post-implementation support. - Enhance Salesforce Expertise & Continuous Improvement: - Stay updated on Salesforce platform enhancements, new features, and best practices. - Utilize AI and automation tools within Salesforce to enhance business processes. Qualifications & Requirements: - Education: - Bachelors degree in Business Administration, Information Systems, or a related field (or equivalent experience). Masters degree in Computer Applications and/or Business Administration is a plus. - Experience: - Minimum of 4 years of experience as a Business Analyst or Functional Consultant, with significant exposure to Salesforce Sales and Service Cloud. - Technical Expertise: - Proficiency in Salesforce configurations, workflows, process builders, and reporting. - Deep understanding of industry-specific business processes and how Salesforce Industry Clouds address those needs. - Knowledge of data modeling, system integrations, and Salesforce AI capabilities. - Certifications: - Salesforce Business Analyst, AI Associate, and Administrator certifications (preferred). Additional Salesforce Industry Cloud accreditations are preferred. - Soft Skills: - Strong problem-solving and analytical skills. - Excellent communication, documentation, and presentation abilities. - Ability to collaborate effectively in a hybrid work environment.,
