Salesforce Business Analyst

Role Overview: As a Salesforce Business Analyst/Functional Consultant at PwC, you will specialize in providing consulting services to enhance the user experience of various applications. Your main responsibilities will include analyzing user needs, designing intuitive interfaces, and offering guidance to improve overall user experience. By working in this role, you will help clients optimize user engagement, increase satisfaction, and achieve their strategic objectives. Key Responsibilities: - Engage with business stakeholders to understand requirements, pain points, and objectives. - Document and analyze business processes, workflows, and system integrations. - Translate business needs into detailed functional specifications for Salesforce solutions. - Act as a trusted advisor for Sales and Service Cloud implementations, ensuring alignment with industry best practices and organizational goals. - Provide expertise in any one Salesforce Industry Clouds to deliver tailored solutions. - Design and propose scalable, future-ready Salesforce configurations. - Work closely with cross-functional teams to ensure seamless delivery. - Develop and execute test cases to ensure functionality, quality, and performance of Salesforce implementations. - Stay updated on Salesforce platform enhancements, new features, and best practices. - Leverage AI and automation tools within Salesforce to enhance business processes. Qualifications Required: - Education: Bachelors degree in Business Administration, Information Systems, or a related field. Masters degree in Computer Applications and/or Business Administration is a plus. - Experience: Minimum of 4 years of experience as a Business Analyst or Functional Consultant, with significant exposure to Salesforce Sales and Service Cloud. - Technical Expertise: Proficiency in Salesforce configurations, workflows, process builders, and reporting. Deep understanding of industry-specific business processes and Salesforce Industry Clouds. Knowledge of data modeling, system integrations, and Salesforce AI capabilities. - Certifications: Salesforce Business Analyst, AI Associate, and Administrator certifications preferred. Additional Salesforce Industry Cloud accreditations are a plus. - Soft Skills: Strong problem-solving and analytical skills. Excellent communication, documentation, and presentation abilities. Ability to collaborate effectively in a hybrid work environment.,