Salesforce Business Analyst

Job Description

Role :- Sr. Business Analyst, Salesforce

Level :- Assistant Manager, Manager

Location Gurgaon/ Mumbai

Interested candidates can share their resumes at

About KPMG in India.

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Equal employment opportunity information

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Introduction

KPMG India is looking to recruit passionate, enthusiastic and customer focused business analysts for their growing Salesforce practice. The candidate will be actively involved in the following areas of practice work.

Project Delivery

A critical facet of this role is to successfully deliver Salesforce projects for customers. As a business analyst, you will be

• Conducting workshops with clients to gather and analyze requirements,
• Translate requirements into business requirements documents, functional specifications and User Stories
• Work with Solution Architect to map the solution to Salesforce
• Undertake the platform set up and other configuration activities on Salesforce to deliver the solution.

Driving Innovation : -

We expect BA to also play a very vital part in conceptualizing and developing innovative solutions and accelerators on Salesforce. The purpose of these innovative IPs is to help differentiate KPMG services, shorten project development timelines and increase developer productivity & efficiency

Supporting Pre-sales:-

In the presales cycle, the BA will work closely with senior salesforce practitioners in the team to understand the requirements for salesforce solution and help in estimating, building demos and presenting to clients.

Desired Experience

• Overall, 6 to 10 years of Business Analyst experience.
• At least 4 years experience on Salesforce.
• Experience in conducting requirement gathering workshops.
• Ability to map CRM Requirement to Salesforce Product
• Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, Cut Over Plans, etc
• Business process understanding across marketing, sales, service, commerce and field Service
• Deep knowledge and expertise across at least two of the solution sets of salesforce Sales, Service, Marketing and Commerce.
• Highly proficient on the following aspects Salesforce platform Administration, Lightning platform, Security & Data Model, Reporting & Dashboards
• Creation of IP, Solution accelerators and other innovative solutions on Salesforce thats helped win business or successfully deliver projects

Essential Skills to succeed

• Strong verbal, written communication, data presentation skills,
• Ability to effectively communicate with both business and technical teams
• Deep Passion, Perseverance & Grit coupled with a inquisitive, learning nature.
• Self-driven and motivated personality working with a strong conviction to make things happen.
• Ability to build strong business relationship with internal and external stakeholders.
• Exceptional team management and leadership skills

Preferred Certifications At least 2 of the below certifications.

• Salesforce Administrator
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Consultant
• Salesforce Certified Marketing Cloud Consultant