Salesforce Business Analyst

Job Description

Salesforce Business Analyst Summary Work Timing : 5 PM - 2 AM IST Responsibilities: • Collaborate with stakeholders to gather and document business requirements for Salesforce projects. • Analyze and prioritize requirements, ensuring alignment with business objectives and technical feasibility. • Translate business requirements into user stories and acceptance criteria using the Cucumber/Gherkin methodology. • Work closely with Salesforce developers and administrators to ensure accurate implementation of requirements. • Conduct user acceptance testing (UAT) to validate that implemented solutions meet business needs. • Provide ongoing support and maintenance for existing Salesforce implementations, including troubleshooting issues and implementing enhancements. • Stay informed about Salesforce best practices, new features, and industry trends, and make recommendations for process improvements. Qualifications: • Bachelor's degree in Business Administration, Information Systems, or a related field. • 8+years of experience working as a Salesforce Business Analyst, preferably in a consulting or professional services environment. • Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience. • Proven experience writing user stories and acceptance criteria in Cucumber/Gherkin methodology. • Excellent analytical and problem-solving skills, with the ability to translate business needs into technical requirements. • Exceptional communication skills, with the ability to effectively interact with stakeholders at all levels of the organization. • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator) are a plus. • Experience with Agile/Scrum methodologies is preferred. Role & responsibilities Preferred candidate profile