Salesforce BA

About Company:

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title: Salesforce Business Analyst

Location: Pan India

Experience: 8+ yrs.

Employment Type: Contract to hire

Work Mode: Remote

Notice Period: - Immediate joiners

Roles and Responsibilities:

• Bachelor’s/Master’s degree in Computer Science, Engineering, or equivalent experience.
• 8+ years of experience as Business Analyst with at least 2+ years of experience in Salesforce projects.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and/or Marketing Cloud.
• Hands-on experience with reporting, dashboards, automation (flows, workflows, process builder), and data management.
• Proficiency in business process modeling and documentation (e.g., BRD, user stories, wireframes).
• Strong communication, problem-solving, and analytical skills.