Salesforce BA

Qualifications:

Required:

Current Salesforce Administrator Certification

5+ years of Business Analysis experience, including:

oLed or performed a major role in Discovery Workshops

oProduce AS-IS and TO-BE process flows in Visio, Lucid, etc.

oIdentifying gaps and pain points

oElucidate requirements into User Stories and Acceptance

oCriteria and gain client sign-off

oPrepare for and conduct Sprint End client demos

oWork with technical leads; onshore and offshore

oUse Analytical and problem-solving skills

othe Relationship Builder among Product Owner, Client and other project stakeholders.

A minimum of 3 years:

outilizing Salesforce Best Practices

oknowing when to utilize configuration vs. custom code vs. App Exchange product

oworking within Agile development methodology

oworking in JIRA, or similar Project Management tool

3+ years of Salesforce.com experience, including:

oConfiguration

oWorkflow/ Process Builder and Flow

oApproval Processes

oOrg Wide Sharing Rules

oRole hierarchy and User Profiles

oData migration using Data Loader or Data.io

oReports and Dashboards Creation

Preference Qualifications:

Salesforce App Builder, Service Cloud or Sales Cloud Consultant

Certification

Agile cert (SAFe, IIBA, PMI, etc.)

Superior written and verbal communication

Strong understanding of CRM functional knowledge

Prior experience with multiple system integrations and data field mapping

Experience in User Acceptance Testing and End-User Training

Ideal Mindset:

Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.

Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.