Salesforce Architect

Job Summary

We are seeking a skilled and experienced professional to join our team and contribute to several key Salesforce initiatives. The ideal candidate will have a strong background in Salesforce Marketing Automation Cloud, Einstein/AgentForce AI, and Service Cloud. This role requires a commitment to staying current with Salesforce developments and the ability to dedicate significant time to each project as needed.

Key Responsibilities

Salesforce Marketing Automation Cloud

• Support the implementation of Marketing Automation Cloud from an architectural perspective, producing High Level Architecture documentation and adhering to Computacenter Architecture Principles.
• Ensure the interoperability of Marketing Automation Cloud with our existing implementation of Salesforce Sales Cloud (CRM).
• Provide basic support and guidance for existing implementations.

SF Customer Enablement Strategy

• Define and drive the architecture behind our Customer Engagement Strategy, utilising knowledge of Salesforce Service Cloud and Genesys.
• Propose relevant Proof of Concept/Proof of Value initiatives to help underpin the strategy and improve ways of working.
• Identify opportunities for automation to improve internal and external user experience.

SF AI Foundations

• Stay updated with current and future AI developments at Salesforce.
• Collaborate with team members to leverage Agentforce/MS Copilot capabilities where there is established value for Computacenter.
• Support the integration of AI tools into our platform.

Required Skills & Experience

• Proven experience with Salesforce Marketing Automation Cloud and its integration with Salesforce Sales Cloud.

• Strong understanding of AI developments and their application within Salesforce.
• Familiarity with Salesforce Service Cloud and Genesys.
• Ability to manage multiple projects and allocate time effectively.
• Excellent communication and collaboration skills

  Role & responsibilities

Locations - Banglore , hyderabad , chennai, pune

Preferred candidate profile