Salesforce Agentforce and Data Cloud Consultant

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Location

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Description

Roles & Responsibilities

• Implement Agentforce solutions to streamline agent workflows and improve contact center efficiency.
• Configure and integrate Salesforce Data Cloud for unified customer profiles, identity resolution, and segmentation.
• Collaborate with business stakeholders to design personalized engagement strategies using real‑time data.
• Support customer service teams with data‑driven insights to improve case resolution and customer satisfaction.
• Ensure compliance with Salesforce best practices, governance, and security standards.
• Provide training, documentation, and ongoing support for Agentforce and Data Cloud solutions.

Minimum Mandatory Skills

• Strong expertise in Salesforce Agentforce.
• Hands‑on experience with Salesforce Data Cloud (data ingestion, identity resolution, segmentation).
• Salesforce configuration and customization skills.
• Understanding of customer service workflows and data‑driven engagement.

Preferred Skills

• Familiarity with Financial Services Cloud (FSC).
• Exposure to Loyalty & Rewards module.
• Salesforce certifications in Service Cloud or Data Cloud.

Company Description-

Indsafri believes in the limitless potential of individuals to create and build anything imaginable. They leverage their deep industry experience and cutting-edge technology to help organizations transform for growth. They work with some of the best organizations around the world and have a global network of partners and talents. Indsafri believes that technology is at its best when it makes people smile. This is a place where with passion and intelligence, anything is possible.

sowjanya.dommaraju@indsafri.com