Sales Team Leader

You are invited to join the growth journey with Agri Bird as a Team Leader at their Kharadi, Pune location. As the Team Leader, your role will involve setting clear goals for the team, tracking their performance using KPIs, ensuring smooth day-to-day operations, and helping the team meet targets. You must have a minimum of 24 years of overall experience, including documented Team Leader experience in a domestic inbound and outbound customer service voice process. It is mandatory that you have managed a team of at least 20-25 advisors in your current or most recent role. Key Responsibilities: - Set clear goals for the team and track their performance using KPIs. - Ensure smooth day-to-day operations and help the team meet targets. - Monitor calls, regularly coach team members, and support low performers. - Guide the team to respond to customer queries promptly and effectively, ensuring customer satisfaction. - Collaborate with the Training and QA teams to identify training needs and provide regular coaching or refresher sessions. - Be a motivated self-starter who is eager to create an impact from the ground up. Qualifications & Skills: - Strong communication and leadership skills. - Fluency in Marathi is required. - Problem-solving mindset. - Willingness to work in shifts and handle sales-related tasks. - Customer-focused, especially in the agriculture sector. - Good knowledge of Agronomy is a must. This full-time, permanent position requires a Bachelor's degree and the work location is in person. Join Agri Bird's team and contribute to their success in the agriculture sector. You are invited to join the growth journey with Agri Bird as a Team Leader at their Kharadi, Pune location. As the Team Leader, your role will involve setting clear goals for the team, tracking their performance using KPIs, ensuring smooth day-to-day operations, and helping the team meet targets. You must have a minimum of 24 years of overall experience, including documented Team Leader experience in a domestic inbound and outbound customer service voice process. It is mandatory that you have managed a team of at least 20-25 advisors in your current or most recent role. Key Responsibilities: - Set clear goals for the team and track their performance using KPIs. - Ensure smooth day-to-day operations and help the team meet targets. - Monitor calls, regularly coach team members, and support low performers. - Guide the team to respond to customer queries promptly and effectively, ensuring customer satisfaction. - Collaborate with the Training and QA teams to identify training needs and provide regular coaching or refresher sessions. - Be a motivated self-starter who is eager to create an impact from the ground up. Qualifications & Skills: - Strong communication and leadership skills. - Fluency in Marathi is required. - Problem-solving mindset. - Willingness to work in shifts and handle sales-related tasks. - Customer-focused, especially in the agriculture sector. - Good knowledge of Agronomy is a must. This full-time, permanent position requires a Bachelor's degree and the work location is in person. Join Agri Bird's team and contribute to their success in the agriculture sector.