Sales Support Specialist

Job Title: Sales Support & Techno Commercial Specialist

Job Location: Pune

About:

Peppermint is a robotics company based out of Pune (INDIA). Started in 2019 at SINE IIT Bombay, Peppermint Robotics has grown into a leader in commercial cleaning robots, industrial material handling robot and has its operations across 6 countries. Peppermint Robotics has teams based out of its offices in Pune (INDIA), Dubai (UAE) and Austin (USA) and is looking to add leaders and builders to its HQ team at Pune (INDIA)

Job Overview:

We are looking for an experienced and driven Sales & Techno Commercial Specialist to join our team in the fast-paced and innovative field of industrial cleaning robotics. This role is key to supporting the sales function through advanced coordination, process optimization, and strategic insight. The ideal candidate brings strong commercial acumen, deep technical understanding, and a proactive approach to customer and team support.

Key Responsibilities:

Sales Enablement & Support:

• Act as the primary liaison between sales, engineering, logistics, and customer service to ensure a seamless sales process.
• Lead the preparation of complex proposals, tender responses, and technical/commercial documentation.
• Ensure accuracy and consistency in quotations, pricing structures, and order fulfilment timelines.
• Support the development and implementation of sales strategies in collaboration with the sales leadership.

CRM & Pipeline Management:

• Maintain and oversee updates in the CRM system, ensuring data accuracy and timely pipeline updates.
• Monitor and analyze sales funnel activity, identifying bottlenecks and areas for improvement.
• Generate regular reports and dashboards for sales and executive leadership teams.

Customer & Stakeholder Engagement:

• Manage high-value client interactions during pre-sales and post-sales stages.
• Assist in coordinating product demonstrations, site visits, and customer onboarding processes.
• Resolve escalated customer issues in collaboration with cross-functional teams.

Process Improvement & Project Coordination:

• Identify inefficiencies in sales operations and implement improvements to enhance responsiveness and productivity
• Lead or contribute to cross-functional projects related to sales tools, training, and customer experience.
• Mentor junior sales support staff and contribute to their development.

Qualifications:

Education:

• Bachelors or master’s degree in Business, Engineering, or related technical field. Professional certifications in Sales Operations or Project Management will be preferred.

Experience:

• 3+ years of experience in a sales support, technical sales, or commercial operations role— preferably in robotics, industrial automation, or capital equipment manufacturing.
• Experience supporting international sales teams or channel partners.
• Strong understanding of B2B sales processes, particularly in manufacturing or engineering-based sales cycles.
• Proficiency in CRM systems (e.g., Salesforce, Zoho, HubSpot) and Microsoft Office Suite.

Skills:

• Excellent communication, negotiation, and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Strong organizational and time management skills.
• Analytical mindset with the ability to derive insights from sales data.
• High level of confidentiality and professionalism.
• Ability to work independently and as part of a team.

Personal Attributes:

• Detail-oriented and highly organized.
• Proactive & Results-driven.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Will be Reporting to:

Business Head - Global

Working with teams based out of:

• India, USA, Europe, Middle East, Africa, APAC.

Work Culture

• We are a process and innovation-oriented team, with domain experts working together to build world class robots and technologies. We care for intent, attitude and collaboration over just results and work.
• Our culture stands for trust, authenticity, clear communication, first principles thinking and emphasis to “ask” anything! We care deeply for every team member’s career and personal journey and the culture which propels it forwards. We do expect you to explore the underlying purpose and mission at helm @ Peppermint Robotics which drives us onwards and forwards!

Next Steps:

• If this role aligns with your personal career plans, please write to us with you resume / profile to Allen.louis@peppermintrobotics.com