Sales Support Representative

Job Description

Job Title: Software Support & Sales Executive Salary: ₹18,000 – ₹20,000 per month Job Type: Full-time We are looking for a dynamic and tech-savvy individual to join our team as a Software Support & Sales Executive. This hybrid role combines technical support responsibilities with client-facing sales activities. You’ll help customers resolve software-related issues while also assisting in generating leads, converting inquiries, and ensuring customer satisfaction. Key Responsibilities: Software Support: Provide first-level technical support to clients via phone, email, or chat. Troubleshoot and resolve software-related issues. Guide clients through system setup, usage, and best practices. Log and track support tickets; escalate complex issues to development when needed. Conduct remote training and demos for new users. Sales & Customer Engagement: Respond to inbound leads and inquiries. Conduct product demos to prospective customers. Understand client needs and suggest appropriate software solutions. Assist in onboarding new clients and ensuring a smooth transition. Follow up with leads and existing customers for upselling opportunities. Requirements: Bachelor's degree in any discipline (technical background preferred). 0–2 years of experience in software support, customer service, or sales. Strong communication and interpersonal skills. Basic understanding of software applications or CRM tools. Ability to multi-task and manage time effectively. Fluency in English and Hindi (additional languages a plus). Job Type: Full-time Pay: ₹17,000.00 - ₹20,000.00 per month Benefits: Health insurance Compensation Package: Yearly bonus Schedule: Day shift Morning shift Education: Bachelor's (Required) Language: English (Required) Location: Janakpuri, Delhi, Delhi (Required) Work Location: In person