Sales Support Associate

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB's SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

Responsibilities

• Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
• Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
• Data updates, such as Account/Territory Assignments
• User Administration e.g. activating new users and deactivating departing users in sales tools
• Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
• Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
• Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
• Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
• Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
• Identify and qualify new accounts to support the team in managing territory bullpens globally
• Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
• Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
• Writing SQL queries to automate manual processes
• Create Sigma/Tableau dashboards
• Analyzing code segments regularly
• Working with internal customers across different time zones
• Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release

You will have the opportunity to

• Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
• Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools
• Establish a strong network of peers and mentors
• Gain insight into a $45Bn technology industry that is rapidly transforming

Skills & Experience

• Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred
• Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
• Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
• Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
• Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
• Able to handle and work with large volume of data
• Understanding of sales cycle and process & data segmentation
• Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
• Must show process and business oriented mindset
• Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
• Should have problem identification and articulation skills
• Experience - 3 yrs in SQL
• Strong Automation Skills with experience in SQL/BI
• Good Data warehouse knowledge
• Bachelor's degree or higher in Operations, Business, Project Management, Engineering
• Open-minded, creative, and proactive thinking
• Prior experience working with bulk update tools like the workbench

Behavioral & Engagement Expectations:

• Team player
• Open to feedback
• Contributor in meetings
• Assertiveness
• Stakeholder management
• Able to carry out repetitive work
• Collaborative mindset
• Customer-Focused Mindset
• Problem-solving attitude
• Analytical skills

Perks & Benefits

• Macbooks are company-standard
• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.