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Sales Operations Specialist - Sales Tech & AI

Sales Operations Specialist - Sales Tech & AI

FIS

3 - 6 years

9 - 14 Lacs

Pune

Posted:7 hours ago| Platform:

Apply

Skills Required

Automation Process optimization Sales Sales operations Manager Technology Operations Financial services Recruitment CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

About FIS:
FIS is a global leader in financial technology, advancing the way the world pays, banks, and invests. We are committed to building inclusive, diverse teams that drive innovation and success for our colleagues, clients, and communities.

About the role:

We are seeking a technically skilled Sales Operations Specialist to support the Sales Technology team within our global Sales Operations organization. This role focuses on optimizing the use of sales tools, managing user access and governance, and driving automation and AI-based solutions to enhance sales productivity and operational efficiency.

What you will be doing:

AI & Automation Enablement

Collaborate with sales and operations teams to identify and develop AI use cases that improve sales workflows.
Leverage AI tools to enhance reporting and streamline sales processes.
Support the implementation and adoption of AI-driven features across sales platforms.

Sales Technology Support

Manage license allocation, user provisioning, and role governance across sales platforms and tools.
Provide first-line support and training for sales tools and systems.
Maintain data integrity and ensure compliance with access policies and usage standards.

Process Optimization

Monitor tool usage and performance to identify gaps and recommend improvements.
Assist in the rollout of new technologies and enhancements to existing systems.
Document processes, create user guides, and support onboarding of new users.

Cross-Functional Collaboration

Work closely with Sales Operations, Sales Enablement, IT, and Data teams to align on system requirements and priorities.
Act as a liaison between sales users and technical teams to ensure smooth communication and issue resolution.

What you will need:

Bachelor s degree in Information Systems, Business, Engineering, or related field.
3 6 years of experience in sales operations, sales technology, or business systems support.
Familiarity with AI tools and automation platforms.
Strong technical aptitude with experience managing user access, licenses, and tool configurations.
Excellent problem-solving and communication skills.
Ability to manage multiple priorities and work cross-functionally.

Preferred

Experience with AI/ML tools or scripting for automation (e.g., Python, Power Automate).
Knowledge of sales processes and CRM data structures.
Experience supporting global teams across time zones.
Experience with tools such as Salesforce, MS Dynamics, Outreach, ZoomInfo, or Seismic.
Familiarity with financial services or payments technology.

What we offer you:
At FIS, we are as committed to growing our employees careers as our own business. We offer:

Opportunities to innovate in fintech
Inclusive and diverse team atmosphere
Professional and personal development
Resources to contribute to your community
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Sales Operations Specialist - Sales Tech & AI