Sales Operations Analyst 2

Juniper Networks

10 - 11 years

8 - 9 Lacs

Bengaluru

Posted:3 hours ago| Platform:

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Skills Required

Order management SAP Sales Networking Process planning Project management Sales Operations Analyst Analyst 2 Downstream Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sales Operations Analyst 2

This Role requires flexible with shift (6.30am, 11.30am or 1pm working hours)

PRINCIPLE DUTIES AND RESPONSIBILITIES

Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification and management.
Supporting Sales team and partners with queries, quotes and opportunity management
Work with Juniper Account Manages directly on specific assigned tasks within established policies and procedures
Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support and Order Management related to quote/ordering queries and escalations
Administratively responsible for creating/managing complex deals for assigned accounts and accountable for quote
Escalate customer problems to respective SBM and/or AM
Escalate quoting problems to the team-lead and/Managers
Be well verse in systems and tools required to manage quotes and answer queries from partners, customer and Juniper team
SME of processes and have an upstream and downstream of processes
Problem solving and handle escalations for the process and work on future projects on solving repetitive problems
Stake holder engagement on regular basis and discuss on process issues and recommend solutions
Able to contribute to team goals and create self-goals
Act as back-up for seniors and extended train new hires
Documentation and process planning
Experience with people handling will be added advantage.

JOB SPECIFICATIONS

Previous related service business experience and quoting skills
Good attention to details and documentation skills
Good verbal and written communication skills
Good organization skills
Good team player and quick learner
Ability to handle multi-tasking.
SAP knowledge an advantage
Project management knowledge.

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