Sales Officer - Store Sales Lead

Job Title:

Location:

About the Role:

Key Responsibilities:

Customer Consultation & Sales Conversion:

• Engage walk-in customers and provide personalized solar consultations.
• Educate customers on solar installation, financing options, ROI benefits, and government subsidies.
• Address customer concerns and simplify technical concepts for easy understanding.
• Use digital tools and interactive displays to enhance the consultation process.

Lead Nurturing & Home Visits:

• Track and engage leads captured at the store through proactive follow-ups and consultations.
• Call potential customers to schedule and conduct in-person home visits in case store consultations are not feasible.
• Coordinate with the Operations team for timely scheduling and execution of DEV.
• Maintain regular follow-ups to nurture leads and drive conversions.

Experience Centre & Kiosk Management:

• Ensure a welcoming and informative experience centre environment.
• Manage and operate Experience Kiosks in malls, engaging with foot traffic and generating leads.
• Participate in store events and knowledge sessions to drive customer engagement.

Store Performance & Reporting:

• Monitor and track store metrics, lead conversion rates, and customer interactions.
• Ensure store targets and incentives are met by optimizing the customer experience.
• Maintain accurate records using CRM tools and Excel for lead tracking and performance analysis.

Requirements:

• 2-5 years of sales experience in solar, consumer durables, real estate, or financial products.
• Strong consultative selling and customer relationship skills.
• Ability to simplify technical concepts and explain them in an engaging manner.
• Proactive lead follow-up and conversion mindset.
• Proficiency in CRM tools & Excel for tracking sales performance.
• Passion for renewable energy and sustainability is a plus.