Sales Manager

What will you be doing

As a Sales Manager

• Sales Targets & Plans

  : Achieve sales targets and related tasks as set by the hotel, developing and gaining approval for sales plans from the Director of Sales or Commercial Director.

• Customer Relationship Management

  : Establish and maintain strong relationships with customers, ensuring their needs are met and information is updated regularly.

• Hotel Product Knowledge

  : Be fully familiar with the hotel's offerings, including rooms, catering, banquets, and other services, and promote them to clients effectively.

• Sales Activities

  : Engage in telephone sales, face-to-face visits, and other forms of outreach to understand customer needs and drive sales.

• Quotations & Contracts

  : Produce quotes, send contracts to clients, and follow up promptly to ensure business is confirmed.

• Hotel Reservations & Event Coordination

  : Manage the reservation system to book rooms, banquet venues, and event spaces, and ensure all relevant departments are informed of bookings through timely work orders.

• Customer Feedback

  : Actively listen to and address guest feedback and complaints to improve customer satisfaction.

• Market & Competitor Insights

  : Collect and share market and industry information with the Sales team to capture business opportunities and keep abreast of competitor offerings.

• VIP & Key Customer Engagement

  : Welcome key customers, team leaders, and VIPs to the hotel to ensure a smooth and positive experience.

• Team Leadership & Training

  : Motivate and train team members to achieve sales goals, ensuring they perform effectively.

• Collaboration with Operations

  : Ensure smooth communication between the Sales and Operations teams through regular meetings and follow-up on events, especially for banquets or meetings.

• Marketing & Development

  : Contribute to the development of marketing plans and collaborate to achieve budget goals.

• Special Projects

  : Take on special tasks and projects, such as designing new hotel products based on market demand and ensuring related publicity and sales efforts are in place.

• Customer Experience & Team Building

  : Organize customer experience events and team-building activities for important or potential clients to maintain and build relationships.

• Source City Analysis

  : Regularly analyze the composition of tourist source cities and develop expansion plans to enhance sales channels.

What are we looking for

To be successful in this role as a Sales Manager

• Customer-Centric Approach

  : Always prioritize the needs of your clients and maintain strong, lasting relationships.

• Sales Expertise

  : Demonstrate the ability to meet and exceed sales targets, using your product knowledge and communication skills to close deals.

• Leadership Skills

  : Be able to lead, motivate, and train your team to perform at their best, while fostering a collaborative working environment.

• Market Insight

  : Stay informed about industry trends, competitor activities, and customer preferences to identify new business opportunities.

• Excellent Communication Skills

  : Be an effective communicator with both internal teams and external customers, ensuring clear, consistent information is shared.

• Strong Organizational Skills

  : Manage multiple tasks and priorities efficiently, ensuring smooth operations for both your team and the hotel.

• Proactive & Results-Oriented

  : Take initiative in driving sales and managing relationships, always aiming for high performance and success.

This position requires a dynamic, goal-oriented individual who thrives in a team environment, is eager to take on new challenges, and is committed to achieving sales targets while maintaining the Hilton standards of excellence.