Job
Description
As a Sales Lead at GEMGEM, your role is crucial in building and expanding the US sales operations for a luxury C2C jewellery marketplace. You will be responsible for driving revenue growth, leading a high-performance sales team, and providing a top-notch experience to premium buyers. Key Responsibilities: - Own and execute the US sales and revenue plan with clear monthly and quarterly targets. - Monitor performance, analyze gaps, and optimize conversion efficiency. - Work closely with Marketing to align revenue targets with acquisition efficiency. - Build, hire, and manage a high-performing sales and VVIP concierge team. - Lead onboarding, coaching, and performance management. - Foster a results-driven, accountable sales culture. - Deliver a structured white-glove sales experience for high-value buyers. - Ensure fast follow-ups, consultative selling, and high-touch closing. - Personally support and close complex, high-ticket deals when required. - Create simple, repeatable sales processes, scripts, and playbooks. - Track pipeline, forecasting, and performance using CRM tools (HubSpot/Salesforce). - Use data to improve conversion rates, sales cycle time, and customer satisfaction. - Build partnerships with jewellers, influencers, and referral sources. - Collaborate with Product and Operations to improve inventory conversion and buyer experience. Qualifications Required: - 6-10+ years of experience in luxury, high-ticket, or premium B2C sales. - Proven track record of meeting or exceeding sales targets. - Experience hiring, leading, and scaling sales teams. - Strong CRM and pipeline management discipline. - Excellent English communication and negotiation skills. - Comfortable working with high-net-worth customers. - Calm, confident, and professional selling style. Nice to Have: - Experience in luxury goods, jewellery, or marketplaces. - Exposure to the US market. - Understanding of conversion metrics and sales funnels. At GEMGEM, you will have the opportunity to be part of a fast-growing luxury marketplace, lead and shape the US sales expansion, and build a scalable, premium sales organization. Join us for a high-impact role with significant ownership. As a Sales Lead at GEMGEM, your role is crucial in building and expanding the US sales operations for a luxury C2C jewellery marketplace. You will be responsible for driving revenue growth, leading a high-performance sales team, and providing a top-notch experience to premium buyers. Key Responsibilities: - Own and execute the US sales and revenue plan with clear monthly and quarterly targets. - Monitor performance, analyze gaps, and optimize conversion efficiency. - Work closely with Marketing to align revenue targets with acquisition efficiency. - Build, hire, and manage a high-performing sales and VVIP concierge team. - Lead onboarding, coaching, and performance management. - Foster a results-driven, accountable sales culture. - Deliver a structured white-glove sales experience for high-value buyers. - Ensure fast follow-ups, consultative selling, and high-touch closing. - Personally support and close complex, high-ticket deals when required. - Create simple, repeatable sales processes, scripts, and playbooks. - Track pipeline, forecasting, and performance using CRM tools (HubSpot/Salesforce). - Use data to improve conversion rates, sales cycle time, and customer satisfaction. - Build partnerships with jewellers, influencers, and referral sources. - Collaborate with Product and Operations to improve inventory conversion and buyer experience. Qualifications Required: - 6-10+ years of experience in luxury, high-ticket, or premium B2C sales. - Proven track record of meeting or exceeding sales targets. - Experience hiring, leading, and scaling sales teams. - Strong CRM and pipeline management discipline. - Excellent English communication and negotiation skills. - Comfortable working with high-net-worth customers. - Calm, confident, and professional selling style. Nice to Have: - Experience in luxury goods, jewellery, or marketplaces. - Exposure to the US market. - Understanding of conversion metrics and sales funnels. At GEMGEM, you will have the opportunity to be part of a fast-growing luxury marketplace, lead and shape the US sales expansion, and build a scalable, premium sales organization. Join us for a high-impact role with significant ownership.
