About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy. We're looking for an experienced Senior Salesforce Business System Analyst to join our IT Business Apps team. Reporting to the Director, CRM & PRM Applications, you'll be responsible for: Capturing requirements from users requirements may pertain to implementation of SFDC Sales Cloud, Experience Cloud Defining and lead requirements for Sales/Experience Cloud, translate them into designs, and manage design activities and deliverables Collaborating with teams to deliver solutions, support UAT, and drive system enhancements for deal registration, partner portals, and distribution channels Creating business processes, analyze workflows, define requirements, and design data models. Document solutions with detailed business and technical information Collaborating with Salesforce Business Analysts and developers to address risks, troubleshoot production issues, and resolve operational challenges What We're Looking for (Minimum Qualifications) 6+year of IT experience in complete software development life cycle process including System Analysis, Design, Testing, Implementation and Documentation Minimum 5+ years of experience on Salesforce.com, Sales Cloud and Experience Cloud platform Experience in driving system implementation, agile project management and data flow Experience on implementing top of the funnel processes such as lead management, account management and partner relationship management What Will Make You Stand Out (Preferred Qualifications) Experience consulting driven solution approach and must have analytical and data driven skills Available 24x7 to support the business-critical production issues when necessary Experience Cloud Certification (or) Experience Cloud implementation experience #LI-Hybrid #LI- RG At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
