Sales Head Sales and Service (Electronics & Machinery Sales & Service)

As a General Manager Sales, Service & Customer Care with electrical experience in machines, you will play a crucial role in leading the Sales, Service, and Customer Care divisions within the industrial machinery and dairy equipment manufacturing sector. Your primary responsibilities will include: - Developing and executing growth strategies aligned with business goals, focusing on the industrial machinery and dairy equipment markets. - Leading national and regional sales teams to achieve or surpass revenue and profitability targets. - Overseeing all customer service and after-sales operations to ensure timely issue resolution and maintain high customer satisfaction. - Cultivating a customer-centric culture throughout the organization and implementing service excellence practices. - Monitoring industry trends, competitor performance, and customer feedback to drive innovation and enhance market competitiveness. - Collaborating cross-functionally with R&D, production, and marketing teams to optimize go-to-market and service delivery models. - Managing budgets, forecasts, and full P&L responsibilities for the Sales, Service, and Customer Care departments. - Recruiting, mentoring, and guiding high-performing cross-functional teams dedicated to delivering business and service excellence. - Representing the company at trade shows, industry events, and key client meetings to boost brand visibility and establish strategic partnerships. Qualifications required for this role include: - Bachelor's degree in Business, Mechanical Engineering, or a related field. - MBA or equivalent postgraduate qualification is preferred. Key skills essential for success in this position are: - Demonstrated leadership of large, distributed teams in sales and service functions. - Proficiency in after-sales systems, warranty processes, and maintenance contract management. - Strong grasp of CRM systems, data analysis, and Excel-based forecasting models. - Exceptional communication, stakeholder engagement, and strategic planning abilities. - Business acumen with a focus on customer loyalty and profitability. Performance metrics (KPIs) for this role will include: - Revenue & margin growth in target segments. - Customer satisfaction scores (CSAT, NPS). - Service response time and resolution efficiency. - Client retention and repeat business rates. - Operational budget adherence and P&L performance. This is a full-time position located in Kochi, Kerala.,