Sales Head-IT (Chief Sales Officer)

Position: Sales Head – IT Services (Upwork-Focused) Location: WFO (Mohali) | Employment: Full-Time Role Overview Lead Exotica IT’s sales function end-to-end, with a primary focus on winning and growing IT services engagements through Upwork and similar marketplaces. You’ll build and manage a high-performing sales team, optimize our Upwork presence, and drive sustainable revenue growth. Key Responsibilities Strategic Sales Leadership Define and execute quarterly/annual sales roadmaps targeting Upwork & other freelance channels. Align sales goals with delivery capacity and company objectives. Lead Generation & Qualification Source, qualify, and convert opportunities on Upwork, LinkedIn, and inbound pipelines. Implement qualification frameworks to ensure high-quality pipeline. Proposal Development & Pre-Sales Craft customized proposals, RFP responses, SOWs and pitch decks. Collaborate with technical leads to scope projects, estimate effort, and define timelines. Team Management & Coaching Recruit, train, and mentor sales executives, Upwork account managers, and lead-gen specialists. Set clear KPIs, conduct regular performance reviews, and drive continuous improvement. Client Relationship & Retention Serve as primary escalation point and trusted advisor for key clients. Develop upsell/cross-sell strategies to maximize account value and foster long-term partnerships. Upwork Profile & Bid Optimization Optimize company and individual profiles, portfolios, and feedback strategies to boost visibility. Stay current on Upwork algorithm changes, pricing models, and bidding best practices. Performance Tracking & Reporting Monitor metrics: bid-win rate, average deal size, sales cycle length, churn rate. Deliver weekly/monthly dashboards and insights to the CEO. Availability & Responsiveness Be prepared to engage with prospects/clients across time zones, ensuring rapid follow-up—even outside standard hours. Requirements Experience: 5+ years in B2B and B2C IT services sales with 6+ years focused on Upwork or similar platforms. Skills: Excellent written/verbal communication; strong technical understanding of web/mobile development Leadership: Proven track record managing sales teams, setting KPIs, and achieving revenue targets. Adaptability: Willingness to work flexible hours for real-time client engagement. To Apply: Send your CV to hr@exoticaitsolutions.com Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Quarterly bonus Work Location: In person