Sales (Export & Import) - Freight Forwarding

Department:

Salary details- Decent hike on current

Connect on- 89569 67956 / 73034 99850

1. NATURE & SCOPE

Nature

• Achieve assigned sales targets through proactive selling of freight forwarding services.
  
• Identify, develop, and retain clients to build a strong and sustainable customer base.
  
• Respond to incoming customer inquiries and ensure timely resolution.
  
• Conduct regular client meetings and presentations to promote service offerings.
  
• Maintain strong market awareness and understanding of industry trends, competitors, and customer needs.
  
• Strong knowledge of service providers, shipping lines, airlines, CHA, and key logistics stakeholders.
  

Scope

• End-to-end business development in Export & Import freight forwarding.
  
• Responsible for KPIs and achievement of monthly/annual revenue targets.
  

2. MAJOR ACCOUNTABILITIES

Business Development

• Identify, qualify, and convert potential leads through cold calling, networking, and market intelligence.
  
• Maintain a continuously active and healthy sales pipeline with leads at various stages—new, mid-stage, and closing.
  
• Target a diversified portfolio across industries, company sizes, and service types (Air/Sea/Imports/LCL/SCM).
  

Customer Engagement

• Engage with prospects and customers to present company services and solutions.
  
• Build and nurture client relationships to increase wallet share and long-term retention.
  
• Work closely with Team Leaders to expand customer base and market penetration.
  
• Understand customer businesses thoroughly and act as a logistics consultant to offer tailored solutions.
  
• Handle customer onboarding through BES and maintain customer satisfaction.
  

Sales Visit Planning

• Prepare weekly/monthly sales visit plans for assigned territories.
  
• Conduct face-to-face or virtual visits with qualified prospects and existing customers.
  
• Submit visit reports, meeting outcomes, and follow-up plans to Team Leaders on time.
  

Marketing Strategies

• Develop marketing plans for direct shippers focusing on end-to-end logistics solutions.
  
• Explore new market verticals such as Air Freight, LCL, Imports, SCM, and product-specific opportunities.
  
• Plan promotional activities to enhance brand visibility and service reach.
  

Credit Management & Recoveries

• Implement customer credit agreements and ensure compliance with company credit policies.
  
• Manage DSO recovery, follow up on overdue payments, and ensure timely collections.
  
• Resolve billing or credit disputes within 48 hours.