Sales Executive

Job Title: BPO Executive

Location: [Unit 9-10, Bhagwati Complex, C1/1, Pocket T, Pallavpuram Phase 2, Modipuram, Meerut, Uttar Pradesh 250110]
Department: Operations / Customer Service
Reports To: Team Leader / Operations Manager

Job Summary:

We are looking for a dedicated and customer-focused BPO Executive to join our Business Process Outsourcing (BPO) team. The BPO Executive will handle inbound and outbound calls, respond to customer queries, provide product/service information, and ensure customer satisfaction. The role requires excellent communication skills, problem-solving ability, and a commitment to delivering high-quality service.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries, resolve issues, and provide information regarding products and services.
• Achieve daily, weekly, and monthly targets related to call handling, sales (if applicable), and customer satisfaction.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Escalate complex issues to the supervisor or senior staff as required.
• Ensure adherence to company policies, scripts, and quality guidelines.
• Participate in training sessions and team meetings to improve knowledge and performance.
• Collaborate with team members to meet and exceed customer service goals.

Requirements:

• High school diploma or equivalent; a college degree is an advantage.
• Previous experience in a BPO, call center, or customer service role is preferred but not mandatory.
• Excellent verbal and written communication skills in [English / regional language, as applicable].
• Strong problem-solving and interpersonal skills.
• Ability to handle high call volumes while maintaining accuracy and professionalism.
• Basic computer literacy and familiarity with CRM or call center software.
• Willingness to work in rotational shifts, including night shifts, weekends, and holidays as needed.

Preferred Skills:

• Multilingual abilities can be an added advantage.
• Sales or upselling experience in a BPO environment (for sales-based processes).
• Knowledge of specific industries (e.g., telecom, banking, healthcare) depending on the process.

Compensation & Benefits:

• Competitive salary with performance-based incentives.
• Health insurance and other benefits as per company policy.
• Opportunities for career growth and skill development.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,004.22 - ₹34,292.69 per month

Work Location: In person