2 - 31 years

3 - 4 Lacs

Posted:1 week ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

·        • Greet and assist all walk-in prospects with club tours and membership discussions ·        • Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups ·        • Close new memberships confidently and hit daily/weekly sales goals ·        • Track renewals due and proactively follow up via phone and in-person ·        • Address objections, highlight benefits, and offer renewal incentives ·        • Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans) ·        • Educate members on available upgrades or limited-time offers ·        • Convert basic members into premium/high-ticket customers ·        • Manage check-ins, guest logs, CRM entries, billing, and cash handling ·        • Keep reception area clean, professional, and member-friendly ·        • Handle member queries and offer real-time support ·        • Log and resolve member complaints within 24–48 hours ·        • Escalate unresolved or serious concerns to the Club Manager ·        • Maintain a member issue/feedback register ·        • Perform daily hygiene checks at the front desk and floor ·        • Coordinate with housekeeping to maintain club cleanliness standards ·        • Log AM/PM hygiene inspections

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