Yaduvanshi Vitality Private Limited

· • Greet and assist all walk-in prospects with club tours and membership discussions · • Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups · • Close new memberships confidently and hit daily/weekly sales goals · • Track renewals due and proactively follow up via phone and in-person · • Address objections, highlight benefits, and offer renewal incentives · • Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans) · • Educate members on available upgrades or limited-time offers · • Convert basic members into premium/high-ticket customers · • Manage check-ins, guest logs, CRM entries, billing, and cash handling · • Keep reception area clean, professional, and member-friendly · • Handle member queries and offer real-time support · • Log and resolve member complaints within 24–48 hours · • Escalate unresolved or serious concerns to the Club Manager · • Maintain a member issue/feedback register · • Perform daily hygiene checks at the front desk and floor · • Coordinate with housekeeping to maintain club cleanliness standards · • Log AM/PM hygiene inspections