Sales Executive / Store Staff

Job Description

Retail store staff play a crucial role in ensuring smooth operations and providing excellent customer service. Their responsibilities typically include: 1. Customer ServiceGreet and assist customers in a friendly and professional manner. Address customer inquiries and resolve complaints efficiently. Provide product recommendations and information. Ensure a positive shopping experience. 2. Sales & MerchandisingAssist customers in selecting products and making purchases. Upsell and cross-sell products when possible. Maintain an organized and visually appealing store layout. Restock shelves and ensure displays are attractive and up to date. 3. Cash Handling & TransactionsOperate cash registers and process payments (cash, card, mobile, etc.). Handle refunds, exchanges, and receipts. Maintain accuracy in cash handling and balance the register at the end of the shift. 4. Inventory ManagementTrack stock levels and report low inventory. Assist in receiving, unpacking, and organizing new shipments. Conduct stock audits and reduce loss through proper handling. 5. Store Maintenance & SecurityKeep the store clean, tidy, and safe. Follow safety procedures and report any hazards. Prevent theft by monitoring store activities and following security protocols. 6. Compliance & PoliciesFollow company policies, including dress code and operational guidelines. Adhere to legal and regulatory requirements (e.g., health and safety, data protection). Participate in training programs to improve knowledge and skills. 7. Teamwork & CommunicationWork effectively with colleagues to ensure smooth operations. Communicate important information to supervisors and management. Assist in team meetings and contribute to store improvement ideas.