Job Title:
Inside Sales Executive - Oncology Nutrition Program (Telesales)
Location:
Gurgaon (Work From Office)
Department:
Inside Sales / Patient Engagement - Oncology Nutrition
Reports To:
Inside Sales Head
Role Summary
We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope's
Oncology Nutrition Program
. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and
converting leads into OPD consultations with Dr. Manjari Chandra
, Senior Oncology Nutrition Expert at Everhope.This is a
consultative sales role
, where trust, empathy, and correct information are key to conversion.
Key Responsibilities
Lead Handling & Conversion
- Handle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition
- Make outbound follow-up calls to pending and cold leads to re-engage interest
- Understand patient details such as:
- Cancer type & stage
- Current treatment (chemo / radiation / surgery / immunotherapy)
- Nutrition-related issues (weight loss, appetite, weakness, side effects)
- Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes
- Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual)
Patient Counselling & Education
- Counsel patients and caregivers on:
- Why nutrition is critical during cancer treatment
- How personalized nutrition helps manage side effects and improves recovery
- Position Everhope's Oncology Nutrition Program as:
- Expert-led
- Evidence-based
- Personalized for each cancer journey
- Address patient concerns, hesitations, and objections with empathy and confidence
CRM & Follow-ups
- Maintain accurate lead records in CRM
- Update call notes, patient status, and follow-up timelines
- Ensure zero lead leakage through disciplined follow-up
- Track lead stages: New, Follow-up, Interested, Booked, Not Interested
Internal Coordination
- Coordinate with:
- Nutrition team
- Front desk / OPD team
- Marketing team (feedback on lead quality)
- Ensure smooth appointment booking and patient handover
Performance & Targets
- Achieve daily and monthly:
- Call targets
- OPD booking targets
- Conversion ratios
- Maintain high quality conversations with a patient-first approach
Required Skills & Competencies
- Excellent communication skills in English & Hindi
- Strong tele-counselling and consultative sales skills
- High empathy and emotional intelligence
- Ability to explain medical/nutrition concepts in simple language
- Strong follow-up discipline and CRM usage
- Ability to handle sensitive cancer-related conversations professionally
Eligibility Criteria
- Education: Graduate in any discipline (Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background)
- Experience:
- 0-4 years in Inside Sales / Telesales / Patient Counselling
- Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred
- Location: Gurgaon (WFO)
What We Offer
- Fixed salary + attractive performance-based incentives
- Structured training in:
- Oncology basics
- Nutrition counselling
- Patient communication
- Opportunity to work with senior clinical experts like Dr. Manjari Chandra
- High-growth role in a fast-expanding oncology care ecosystem
- Meaningful work that directly impacts patient outcomes
