Sales Executive

The position involves contacting appropriate individuals or departments to address guest calls, requests, or issues. Utilize sales techniques to boost revenue while ensuring guest loyalty to Marriott, including up-selling services. Identify and provide complimentary gifts to guests for their patronage, such as rewards points, show tickets, or gift certificates. Promote the brand image both internally and externally. Handle requests for redeeming Marriott Rewards points and manage reservation-related tasks received via phone, fax, or mail. Input Marriott Rewards information accurately into the system during guest reservations. Address and process guest calls, inquiries, and concerns efficiently. Additionally, perform general office duties to support Sales & Marketing operations, including filing, email correspondence, typing, and faxing. Support management in training and motivating staff while setting a positive example. Adhere to all company policies and procedures, maintain a clean and professional appearance, and uphold confidentiality of proprietary information. Greet and acknowledge all guests following company standards, anticipate their service needs, and express gratitude sincerely. Communicate clearly and professionally with others, prepare written documents accurately, and answer phone calls with proper etiquette. Foster positive relationships with colleagues, collaborate to achieve common objectives, and respond to coworkers" concerns appropriately. Monitor team performance to ensure compliance with quality standards. Verify information in various formats and handle objects weighing up to 10 pounds independently. Fulfill other reasonable job duties as assigned by supervisors. **Preferred Qualifications:** - **Education:** High school diploma or G.E.D. equivalent. - **Related Work Experience:** Minimum of 2 years of relevant work experience. - **Supervisory Experience:** No prior supervisory experience required. - **License or Certification:** None Marriott International promotes diversity and inclusivity in its workforce, maintaining a people-first culture. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other legally covered categories.,