Key Roles & Responsibilities: 1. Sales & Revenue Generation Achieve and exceed monthly, quarterly, and annual sales targets. Develop and implement sales strategies to increase revenue. Identify opportunities for upselling and cross-selling Jewellery collections. Build and maintain strong relationships with VIP and high-net-worth clients. Ensure effective execution of promotions, discounts, and special offers. 2. Customer Service & Experience Provide an exceptional luxury shopping experience. Handle customer queries, concerns, and complaints professionally. Train the sales team on customer handling, etiquette, and product knowledge. Ensure that all customer interactions align with Sonani Jewels brand image. 3. Sales Team Management Supervise and lead the sales team to achieve individual and team targets. Conduct regular training sessions on sales techniques and Jewellery trends. Monitor team performance and provide feedback for improvement. Schedule and allocate tasks to optimize staff productivity. 4. Product Knowledge Stay updated on product details, pricing, and unique selling points. Train staff on the latest Jewellery trends and technical aspects. Ensure that product displays and visual merchandising meet brand standards. 5. Business Development & CRM Develop and maintain a customer database for follow-ups and retention. Coordinate with the marketing team to execute local store promotions. Identify and approach potential corporate clients for bulk orders. Implement customer loyalty programs and referral initiatives. 6. Sales Reporting & Store Operations Track daily, weekly, and monthly sales performance and prepare reports. Analyze sales trends and suggest improvements. Work closely with inventory and operations teams to ensure product availability. Maintain compliance with company policies and industry standards. Qualifications & Experience Required: Education: Bachelors degree in Business, Retail, or a related field. MBA in Sales/Retail/Luxury Management is a plus. Experience: 5-7 years of experience in retail sales, preferably in jewelry or luxury retail. Skills: Strong sales and negotiation skills. Excellent communication and interpersonal abilities. Leadership and team management experience. Deep understanding of luxury retail and customer behavior. Key Performance Indicators (KPIs): Sales target achievement (individual & team). Customer satisfaction and retention rates. Conversion rate and average transaction value. Sales team performance and productivity. Store footfall and customer engagement.
Roles & Responsibilities: Customer Reception & Greeting: Warmly welcome every customer entering the store with a smile and a courteous greeting. Politely inquire about the occasion (wedding, anniversary, gifting, etc.) or the product category theyre interested in (bridal, rings, earrings, bracelets, men’s jewellery, etc.). Escort customers to the appropriate design section, introducing them to the respective sales associate. Hospitality & Comfort Management: Offer welcome refreshments such as water, soft beverages, tea, or coffee to every customer. In case of waiting, manage the customer’s comfort by offering seating, magazines/catalogues, and refreshments. Maintain a calm, organised, and luxurious waiting environment at all times. Product Trial Assistance: Support sales staff by helping customers try on jewellery when needed. Ensure that trial counters, mirrors, and presentation trays are clean and prepared. Handle jewellery pieces with care and as per store protocols during customer assistance. Queue & Crowd Management: Manage customer flow during peak hours or special occasions. Inform customers politely about expected wait times if any. Coordinate with the admin manager and sales associates to ensure prompt service. Customer Experience Monitoring: Observe customer behaviour and needs proactively to offer support. Take feedback informally during their time in the store and report any specific concerns or appreciation to the Admin Manager. Appearance & Etiquette: Maintain professional grooming and attire as per Sonani Jewels’ brand standards. Display polite, humble, and professional body language and tone. Coordination & Reporting: Maintain a daily report on customer visits, peak times, waiting incidents, and special assistance cases. Share suggestions and observations on improving front-office experience with the Admin Manager. Key Skills Required: Excellent communication skills in Gujarati, Hindi, and basic English. Warm, courteous, and professional personality. Basic knowledge of hospitality etiquette. Proactive and customer-centric approach. Ability to handle pressure during peak hours calmly.
Develop hand-drawn jewellery designs based on market trends, customer requirements, and brand identity. Create detailed sketches for rings, earrings, necklaces, bangles, and customized orders. Work closely with CAD designers, karigars, and merchandisers to translate sketches into actual products. Research ongoing fashion and jewellery trends to develop innovative design ideas. Maintain a proper archive of all designs and ensure documentation of each concept. Modify and revise designs as per feedback from clients or senior designers. Ensure designs meet manufacturing feasibility and budget constraints. Collaborate with the sales/marketing team for design inputs based on customer feedback.
Company Description Sonani Jewels is dedicated to environmental preservation and ethical integrity by growing exquisite diamonds through advanced CVD technology. We pride ourselves on honesty and transparency, ensuring harmonious relationships with clients, employees, vendors, and society. Our collection features a wide range of lab-grown diamonds and jewellery, showcasing our commitment to eco-friendliness. As a global distributor, we offer a distinguished array of fancy-colored diamonds and captivating jewellery. Role Description This is a full-time, on-site role for a Showroom Manager located in Surat. The Showroom Manager will oversee daily operations, ensure customer satisfaction, and manage the showroom’s sales strategies. Responsibilities include providing excellent customer service, maintaining a positive customer experience, and driving sales growth. This role requires managing showroom staff, coordinating with the sales team, and ensuring the showroom is organized and operating efficiently. Qualifications Strong skills in Customer Satisfaction, Customer Service, and Customer Experience Proven experience in Sales and Showroom management Excellent leadership and team management abilities Exceptional communication and interpersonal skills Ability to work independently and make decisions in a fast-paced environment Experience in the jewellery or luxury goods industry is a plus Bachelor’s degree in Business Administration, Retail Management, or related field
Sonani Jewels is a company dedicated to environmental preservation and ethical integrity through the growth of exquisite diamonds using advanced CVD technology. The company emphasizes honesty and transparency in its operations, fostering harmonious relationships with clients, employees, vendors, and society. Sonani Jewels offers a diverse collection of lab-grown diamonds and jewelry, showcasing a strong commitment to eco-friendliness. As a global distributor, the company provides a distinguished array of fancy-colored diamonds and captivating jewelry pieces. As a Showroom Manager at Sonani Jewels, you will hold a full-time, on-site position based in Surat. Your primary responsibilities will include overseeing the daily operations of the showroom, ensuring high levels of customer satisfaction, and managing the sales strategies of the showroom. This role requires a focus on delivering excellent customer service, maintaining a positive customer experience, and driving sales growth. Additionally, you will be responsible for managing showroom staff, collaborating with the sales team, and ensuring the showroom operates efficiently and is well-organized. The ideal candidate for this position will possess strong skills in customer satisfaction, customer service, and customer experience. Proven experience in sales and showroom management is essential, along with excellent leadership and team management abilities. Effective communication and interpersonal skills are crucial for success in this role, as is the ability to work independently and make decisions in a fast-paced environment. Experience in the jewelry or luxury goods industry is considered a plus. A Bachelor's degree in Business Administration, Retail Management, or a related field is desired for this position.,
As the Store Sales Manager at Sonani Jewels, you will play a crucial role in driving sales, managing the sales team, ensuring top-notch customer service, and maximizing store profitability. Your responsibilities will include implementing effective sales strategies, catering to high-value clients, and upholding brand standards to elevate the luxury shopping experience for our customers. To excel in this role, you should possess a strong background in Sales Management, Customer Service, and Team Management. Previous experience in the jewellery or luxury retail industry is essential, along with exceptional communication and interpersonal skills. Your ability to lead and motivate a team will be key in achieving success in this position. A solid knowledge of diamonds and jewellery is required, and a Bachelor's degree in Business, Retail, or a related field is a must. An MBA in Sales/Retail/Luxury Management would be an added advantage. Ideally, you should have 3-6 years of experience in retail sales, preferably in jewellery or luxury retail. Your skill set should include strong sales and negotiation abilities, excellent communication skills, and leadership qualities. Moreover, a deep understanding of luxury retail and customer behavior will be beneficial in meeting and exceeding sales targets. Proficiency in POS systems and CRM software is also desired. Join Sonani Jewels and be part of a team that is dedicated to crafting sustainable lab-grown diamonds of exceptional quality, setting new standards in the industry. The base salary for this position ranges from 75000 to 90000 per month, depending on your experience and performance.,
You will be joining Sonani Jewels, a renowned company with a legacy of over three decades in crafting high-quality, sustainable lab-grown diamonds. As a leader in the industry, we pride ourselves on designing and handcrafting luxurious pieces in-house to ensure exceptional quality and elegance. Our expertise extends beyond diamond manufacturing to creating exquisite jewelry that combines craftsmanship and luxury. With a diverse selection ranging from timeless designs to intricate bridal collections and bespoke pieces, we cater to unique styles and occasions, ensuring something special for everyone. At Sonani Jewels, we are committed to innovation, sustainability, and luxury, thereby shaping the future of lab-grown diamond jewelry. Having already made a mark in the B2B market and set benchmarks for excellence, we are now venturing into the retail sector to introduce our unique creations to a wider audience. By joining us, you will become part of a company that values craftsmanship, creativity, and environmental responsibility. As a Jewelry Merchandiser & Stylist at Sonani Jewels, you will play a crucial role in curating and merchandising jewelry collections, styling pieces for displays, and delivering exceptional customer service in our retail setting in Surat. This full-time on-site position requires a blend of merchandising expertise and styling skills to create a seamless shopping experience and drive sales. Your key responsibilities will include communicating effectively with customers, arranging and maintaining jewelry displays according to brand guidelines, strategically placing best-selling and new collections for maximum visibility, refreshing displays regularly to keep the store visually appealing, collaborating with the marketing team for in-store promotions, fostering relationships with customers through personalized recommendations, providing feedback on customer preferences and trending styles to the purchasing team, offering expert advice on mixing and matching jewelry pieces for different looks, utilizing sales and retail experience, as well as applying marketing knowledge and working collaboratively in a team environment. To qualify for this role, you should hold a Bachelor's degree in Fashion Merchandising, Retail Management, or a related field, along with 2-5 years of experience in jewelry merchandising, styling, or luxury retail. Additionally, you should possess a strong understanding of jewelry trends and fashion styling, excellent visual merchandising and presentation skills, the ability to engage customers in styling decisions, and knowledge of inventory management and sales-driven merchandising. Please note that this position is office-based in Surat, Gujarat, and the salary ranges from 30,000 to 50,000 per month based on experience. If you are seeking an opportunity to contribute your skills and expertise in a dynamic environment focused on craftsmanship, creativity, and sustainability, we encourage you to apply.,
You will be joining Sonani Jewels, a renowned company with over three decades of experience in crafting high-quality, sustainable lab-grown diamonds. As a leader in the lab-grown diamond industry, we take pride in designing and handcrafting luxurious pieces in-house, ensuring exceptional quality and elegance. Our expertise extends beyond manufacturing lab-grown diamonds; we excel in creating fine jewelry that reflects craftsmanship and luxury. Our diverse selection ranges from timeless designs to intricate bridal collections and bespoke pieces, catering to unique styles and occasions. Committed to innovation, sustainability, and luxury, we are at the forefront of shaping the future of lab-grown diamond jewelry. After establishing a strong presence in the B2B market and setting high benchmarks for excellence, we are now expanding into the retail sector to reach a wider audience. By joining us, you will become part of a company that values craftsmanship, creativity, and environmental responsibility. As a full-time Jewelry Merchandiser & Stylist at Sonani Jewels, your responsibilities will include curating and merchandising jewelry collections, styling pieces for displays, and delivering exceptional customer service in our retail store in Surat. This role combines merchandising expertise and styling skills to enhance the shopping experience and drive sales. Key Responsibilities: - Utilize effective communication and customer service skills. - Arrange and maintain jewelry displays following brand guidelines. - Strategically place best-selling and new collections for optimal visibility. - Regularly refresh displays to keep the store visually appealing. - Collaborate with the marketing team for in-store promotions and festive setups. - Establish strong customer relationships by offering personalized recommendations. - Provide feedback on customer preferences and trending styles to the purchasing team. - Offer expert advice on mixing and matching jewelry pieces for various looks. - Utilize sales and retail experience along with marketing knowledge. - Work collaboratively in a team environment. Qualifications & Experience: - Education: Bachelor's degree in Fashion Merchandising, Retail Management, or a related field. - Experience: 2-5 years in jewelry merchandising, styling, or luxury retail. Skills: - Thorough understanding of jewelry trends and fashion styling. - Excellent visual merchandising and presentation skills. - Ability to engage customers and assist them with styling decisions. - Knowledge of inventory management and sales-driven merchandising. Salary: INR 30,000 - 50,000 per month (Based on experience) Please note: This position requires you to work from the office. Kindly apply only if you are seeking office-based work and are currently located in Surat, Gujarat or willing to relocate.,
Role & responsibilities Supervise floor operations and ensure smooth customer handling. Drive sales, allocate targets, and motivate the team. Manage VIP client relationships and resolve escalations. Ensure stock display, store ambience, and compliance with security protocols. Train and mentor staff on product knowledge and selling skills. Preferred candidate profile Graduate, preferably in Retail/Business. 5 - 7 years of luxury retail experience, with 23 years in a supervisory role. Strong knowledge of gems, diamonds, and jewellery. Excellent communication, leadership, and customer service skills.