Key Roles & Responsibilities: 1. Sales & Revenue Generation Achieve and exceed monthly, quarterly, and annual sales targets. Develop and implement sales strategies to increase revenue. Identify opportunities for upselling and cross-selling Jewellery collections. Build and maintain strong relationships with VIP and high-net-worth clients. Ensure effective execution of promotions, discounts, and special offers. 2. Customer Service & Experience Provide an exceptional luxury shopping experience. Handle customer queries, concerns, and complaints professionally. Train the sales team on customer handling, etiquette, and product knowledge. Ensure that all customer interactions align with Sonani Jewels brand image. 3. Sales Team Management Supervise and lead the sales team to achieve individual and team targets. Conduct regular training sessions on sales techniques and Jewellery trends. Monitor team performance and provide feedback for improvement. Schedule and allocate tasks to optimize staff productivity. 4. Product Knowledge Stay updated on product details, pricing, and unique selling points. Train staff on the latest Jewellery trends and technical aspects. Ensure that product displays and visual merchandising meet brand standards. 5. Business Development & CRM Develop and maintain a customer database for follow-ups and retention. Coordinate with the marketing team to execute local store promotions. Identify and approach potential corporate clients for bulk orders. Implement customer loyalty programs and referral initiatives. 6. Sales Reporting & Store Operations Track daily, weekly, and monthly sales performance and prepare reports. Analyze sales trends and suggest improvements. Work closely with inventory and operations teams to ensure product availability. Maintain compliance with company policies and industry standards. Qualifications & Experience Required: Education: Bachelors degree in Business, Retail, or a related field. MBA in Sales/Retail/Luxury Management is a plus. Experience: 5-7 years of experience in retail sales, preferably in jewelry or luxury retail. Skills: Strong sales and negotiation skills. Excellent communication and interpersonal abilities. Leadership and team management experience. Deep understanding of luxury retail and customer behavior. Key Performance Indicators (KPIs): Sales target achievement (individual & team). Customer satisfaction and retention rates. Conversion rate and average transaction value. Sales team performance and productivity. Store footfall and customer engagement.

Roles & Responsibilities: Customer Reception & Greeting: Warmly welcome every customer entering the store with a smile and a courteous greeting. Politely inquire about the occasion (wedding, anniversary, gifting, etc.) or the product category theyre interested in (bridal, rings, earrings, bracelets, men’s jewellery, etc.). Escort customers to the appropriate design section, introducing them to the respective sales associate. Hospitality & Comfort Management: Offer welcome refreshments such as water, soft beverages, tea, or coffee to every customer. In case of waiting, manage the customer’s comfort by offering seating, magazines/catalogues, and refreshments. Maintain a calm, organised, and luxurious waiting environment at all times. Product Trial Assistance: Support sales staff by helping customers try on jewellery when needed. Ensure that trial counters, mirrors, and presentation trays are clean and prepared. Handle jewellery pieces with care and as per store protocols during customer assistance. Queue & Crowd Management: Manage customer flow during peak hours or special occasions. Inform customers politely about expected wait times if any. Coordinate with the admin manager and sales associates to ensure prompt service. Customer Experience Monitoring: Observe customer behaviour and needs proactively to offer support. Take feedback informally during their time in the store and report any specific concerns or appreciation to the Admin Manager. Appearance & Etiquette: Maintain professional grooming and attire as per Sonani Jewels’ brand standards. Display polite, humble, and professional body language and tone. Coordination & Reporting: Maintain a daily report on customer visits, peak times, waiting incidents, and special assistance cases. Share suggestions and observations on improving front-office experience with the Admin Manager. Key Skills Required: Excellent communication skills in Gujarati, Hindi, and basic English. Warm, courteous, and professional personality. Basic knowledge of hospitality etiquette. Proactive and customer-centric approach. Ability to handle pressure during peak hours calmly.

Develop hand-drawn jewellery designs based on market trends, customer requirements, and brand identity. Create detailed sketches for rings, earrings, necklaces, bangles, and customized orders. Work closely with CAD designers, karigars, and merchandisers to translate sketches into actual products. Research ongoing fashion and jewellery trends to develop innovative design ideas. Maintain a proper archive of all designs and ensure documentation of each concept. Modify and revise designs as per feedback from clients or senior designers. Ensure designs meet manufacturing feasibility and budget constraints. Collaborate with the sales/marketing team for design inputs based on customer feedback.