PRO (Personal Representative Officer)

Roles & Responsibilities:

Customer Reception & Greeting:

• Warmly welcome every customer entering the store with a smile and a courteous greeting.
• Politely inquire about the occasion (wedding, anniversary, gifting, etc.) or the product category theyre interested in (bridal, rings, earrings, bracelets, men’s jewellery, etc.).
• Escort customers to the appropriate design section, introducing them to the respective sales associate.

Hospitality & Comfort Management:

• Offer welcome refreshments such as water, soft beverages, tea, or coffee to every customer.
• In case of waiting, manage the customer’s comfort by offering seating, magazines/catalogues, and refreshments.
• Maintain a calm, organised, and luxurious waiting environment at all times.

Product Trial Assistance:

• Support sales staff by helping customers try on jewellery when needed.
• Ensure that trial counters, mirrors, and presentation trays are clean and prepared.
• Handle jewellery pieces with care and as per store protocols during customer assistance.

Queue & Crowd Management:

• Manage customer flow during peak hours or special occasions.
• Inform customers politely about expected wait times if any.
• Coordinate with the admin manager and sales associates to ensure prompt service.

Customer Experience Monitoring:

• Observe customer behaviour and needs proactively to offer support.
• Take feedback informally during their time in the store and report any specific concerns or appreciation to the Admin Manager.

Appearance & Etiquette:

• Maintain professional grooming and attire as per Sonani Jewels’ brand standards.
• Display polite, humble, and professional body language and tone.

Coordination & Reporting:

• Maintain a daily report on customer visits, peak times, waiting incidents, and special assistance cases.
• Share suggestions and observations on improving front-office experience with the Admin Manager.

Key Skills Required:

• Excellent communication skills in Gujarati, Hindi, and basic English.
• Warm, courteous, and professional personality.
• Basic knowledge of hospitality etiquette.
• Proactive and customer-centric approach.
• Ability to handle pressure during peak hours calmly.