13 Reservation Processing Jobs

As a Guest Service Representative at Marriott International, you will be responsible for handling guest calls, requests, and issues by contacting the appropriate departments. Your role involves using sales techniques to maximize revenue while ensuring guest loyalty. You will also be tasked with determining and providing complimentary gifts to guests as a token of appreciation for their patronage, such as rewards points, show tickets, or gift certificates. Promoting brand awareness both internally and externally is crucial, along with processing Marriott Rewards points redemption and managing reservation requests. Key Responsibilities: - Resolve guest calls, requests, and problems by contacti...

As a Reservations Agent at Renaissance Goa Hotel, your primary responsibility is to process all reservation requests, changes, and cancellations received via phone, fax, or mail. You will be required to identify guest reservation needs, determine the appropriate room type, and verify the availability of room type and rate. It is essential to explain guarantee, special rate, and cancellation policies to callers, accommodate and document special requests, and answer questions about property facilities/services and room accommodations. Your role will involve following sales techniques to maximize revenue and communicating information regarding designated VIP reservations. Additionally, you will...

**Role Overview:** As a Reservation Agent at Fairfield by Marriott, your main responsibility will be to process all reservation requests, changes, and cancellations received via phone, fax, or mail. You will need to identify guest reservation needs, determine the appropriate room type, and verify the availability of the room type and rate. Your role will also involve explaining guarantee, special rate, and cancellation policies to callers, accommodating and documenting special requests, and answering questions about property facilities/services and room accommodations. Additionally, you will follow sales techniques to maximize revenue and communicate information regarding designated VIP rese...

As a Guest Service Representative at St. Regis Hotels & Resorts, your role involves contacting appropriate individuals or departments to resolve guest calls, requests, or problems. You will utilize sales techniques to maximize revenue while ensuring guest loyalty to Marriott. Your responsibilities will include determining and giving complimentaries to guests, promoting brand awareness internally and externally, processing reservation requests, changes, and cancellations, and performing general office duties to support Sales & Marketing. Key Responsibilities: - Contact appropriate departments to resolve guest calls, requests, or problems - Use sales techniques to maximize revenue and maintain...

The JW Marriott Hotel New Delhi Aerocity is currently looking for a Full-Time Reservations Agent to join our team. As a Reservations Agent, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. Your main duties will include identifying guest reservation needs, determining appropriate room types, verifying room availability and rates, explaining guarantee policies, and accommodating special requests. It will be your responsibility to input and access data in the reservation system, ensuring accuracy and efficiency in handling guest bookings. In this role, you will need to have a high school diploma or G.E.D. equivalent. Wh...

The position involves processing reservation requests, changes, and cancellations received via phone, fax, or mail. Your responsibility will be to identify guest reservation needs, determine appropriate room types, and verify availability and rates. You will need to explain guarantee, special rate, and cancellation policies to callers, accommodate special requests, and answer queries regarding property facilities and room accommodations. By following sales techniques, you will aim to maximize revenue. Additionally, inputting and accessing data in the reservation system, and correctly indicating special room reservation types are key tasks. It is essential to follow proper escalation procedur...

As a Reservation Agent at Courtyard Mumbai International Airport, your primary responsibility will be to process all reservation requests, changes, and cancellations received via phone, fax, or mail. You will need to identify guest reservation needs, determine the appropriate room type, and verify the availability of the room type and rate. Additionally, you will be required to explain guarantee, special rate, and cancellation policies to callers, as well as accommodate and document any special requests they may have. It will be part of your role to answer questions about property facilities/services and room accommodations while following sales techniques to maximize revenue. You will also ...

You will be responsible for processing reservations through various channels such as mail, telephone, and central reservation systems referral. This includes handling reservations from the sales office, other hotel departments, and travel agents. You must have a good understanding of the available room types, their locations, layouts, selling status, rates, and benefits of all package plans. It is essential to be familiar with the hotel's credit policy and know how to code each reservation accurately. Maintaining reservation records by date of arrival and alphabetical listing is a crucial part of your role. You will be required to determine room rates based on the hotel's selling tactics, pr...

As a Front Desk Receptionist or Front Office Assistant, you will serve as the first point of contact for guests and play a crucial role in providing excellent customer service and ensuring the efficient operation of the front office. Your primary responsibility is to greet and assist guests, handle check-ins and check-outs, and provide information about hotel services and facilities. A Front Desk Receptionist or Front Office Assistant is often the first and last point of contact for guests, making their role crucial in creating a positive guest experience. This position requires excellent communication skills, attention to detail, and the ability to handle various responsibilities efficientl...

The position involves contacting appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) to address guest calls, requests, or issues. Utilize sales techniques to maximize revenue while fostering guest loyalty to Marriott through up-selling. Identify and provide complimentary gifts to guests as tokens of appreciation for their patronage (e.g., rewards points, show tickets, gift certificates). Promote brand image both internally and externally. Handle requests for redeeming Marriott Rewards points. Manage all reservation inquiries, modifications, and cancellations via phone, fax, or mail. Input Marriott Rewards details into the designated software when confirming ...

The position involves contacting appropriate individuals or departments to address guest calls, requests, or issues. Utilize sales techniques to boost revenue while ensuring guest loyalty to Marriott, including up-selling services. Identify and provide complimentary gifts to guests for their patronage, such as rewards points, show tickets, or gift certificates. Promote the brand image both internally and externally. Handle requests for redeeming Marriott Rewards points and manage reservation-related tasks received via phone, fax, or mail. Input Marriott Rewards information accurately into the system during guest reservations. Address and process guest calls, inquiries, and concerns efficient...

POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when takin...

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance w...