8 Reservation Processing Jobs

The position involves processing reservation requests, changes, and cancellations received via phone, fax, or mail. Your responsibility will be to identify guest reservation needs, determine appropriate room types, and verify availability and rates. You will need to explain guarantee, special rate, and cancellation policies to callers, accommodate special requests, and answer queries regarding property facilities and room accommodations. By following sales techniques, you will aim to maximize revenue. Additionally, inputting and accessing data in the reservation system, and correctly indicating special room reservation types are key tasks. It is essential to follow proper escalation procedures when addressing guest concerns. Adherence to all company policies and procedures, ensuring a clean and professional appearance, maintaining confidentiality of proprietary information, and safeguarding company assets and guest privacy are imperative. You will be expected to welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and assist individuals with disabilities. Effective communication using clear and professional language, proper telephone etiquette, and developing positive working relationships with colleagues are essential. Moreover, complying with quality assurance standards, performing physical tasks such as moving objects weighing up to 10 pounds without assistance, and carrying out other job duties as requested by supervisors are part of the role requirements. Preferred qualifications for this position include a high school diploma or G.E.D. equivalent. No related work experience or supervisory experience is necessary, and no specific license or certification is required. At Marriott International, we are committed to being an equal opportunity employer that values and celebrates the unique backgrounds of our associates. We foster an inclusive environment where diversity is appreciated, and we uphold non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.,

As a Reservation Agent at Courtyard Mumbai International Airport, your primary responsibility will be to process all reservation requests, changes, and cancellations received via phone, fax, or mail. You will need to identify guest reservation needs, determine the appropriate room type, and verify the availability of the room type and rate. Additionally, you will be required to explain guarantee, special rate, and cancellation policies to callers, as well as accommodate and document any special requests they may have. It will be part of your role to answer questions about property facilities/services and room accommodations while following sales techniques to maximize revenue. You will also need to input and access data in the reservation system accurately. Your responsibilities will include indicating special room reservation types such as complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations by inputting the correct code and rate into the reservation system. In case of guest concerns, you will be expected to follow proper escalation procedures. Furthermore, you must adhere to all company policies and procedures, maintain a clean and professional appearance, ensure the confidentiality of proprietary information, and protect company assets as well as the privacy and security of guests and coworkers. It is essential to welcome and acknowledge all guests according to company standards, anticipate and address guests" service needs, and assist individuals with disabilities. Clear and professional communication is key, both while speaking with others and answering telephones using appropriate etiquette. Developing and maintaining positive working relationships with team members, supporting common goals, and responding appropriately to the concerns of other employees will contribute to the overall success of the team. Compliance with quality assurance expectations and standards is crucial, along with the ability to perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. The preferred qualifications for this role include a high school diploma or G.E.D. equivalent. No related work experience or supervisory experience is required, and neither is any specific license or certification. At Courtyard, we are dedicated to providing equal opportunities for all, valuing the unique backgrounds of our associates and fostering an inclusive environment where diversity is celebrated. Joining Courtyard means becoming part of a brand under Marriott International that is passionate about better serving the needs of travelers worldwide. Being part of the Courtyard team involves providing a guest experience that exceeds expectations, being part of an ambitious yet close-knit team, and continuously striving for improvement while enjoying the journey. By joining Courtyard, you will be part of a global team that encourages you to do your best work, discover your purpose, and become the best version of yourself.,

You will be responsible for processing reservations through various channels such as mail, telephone, and central reservation systems referral. This includes handling reservations from the sales office, other hotel departments, and travel agents. You must have a good understanding of the available room types, their locations, layouts, selling status, rates, and benefits of all package plans. It is essential to be familiar with the hotel's credit policy and know how to code each reservation accurately. Maintaining reservation records by date of arrival and alphabetical listing is a crucial part of your role. You will be required to determine room rates based on the hotel's selling tactics, prepare confirmation letters, and communicate reservation information effectively to the front desk. Handling cancellations, modifications, and promptly relaying this information to the front desk is also part of your responsibilities. Having a clear understanding of the hotel's policy on guaranteed reservations and no-shows is necessary. Additionally, processing advance deposits on reservations will be part of your daily tasks. This role is full-time and permanent, requiring you to work in person at the designated work location. If you are detail-oriented, organized, and have excellent communication skills, this role may be a great fit for you.,

As a Front Desk Receptionist or Front Office Assistant, you will serve as the first point of contact for guests and play a crucial role in providing excellent customer service and ensuring the efficient operation of the front office. Your primary responsibility is to greet and assist guests, handle check-ins and check-outs, and provide information about hotel services and facilities. A Front Desk Receptionist or Front Office Assistant is often the first and last point of contact for guests, making their role crucial in creating a positive guest experience. This position requires excellent communication skills, attention to detail, and the ability to handle various responsibilities efficiently while delivering exceptional customer service. Guest Greeting and Assistance: Warmly welcome arriving guests, addressing them courteously and professionally. Provide information about hotel amenities, local attractions, and services. Front Desk Operations: Answer incoming phone calls and direct inquiries to the appropriate department or staff member. Handle guest requests and concerns promptly, aiming for satisfactory resolutions. Maintain a clean and organized front desk area. Reservations and Room Assignments: Assist in processing reservations, ensuring accuracy in booking information. Assign rooms to guests based on preferences and availability. Provide guests with information about room rates and availability. Check-In and Check-Out Procedures: Process guest check-ins efficiently, collect necessary information, and provide key cards. Facilitate guest check-outs, settle bills, and handle the return of room keys. Guest Communication: Respond to email inquiries and guest messages, providing clear and informative responses. Relay messages to guests and hotel staff as needed. Assist in handling reservations and changes. Assistance to Guests with Special Needs: Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay. Provide information on accessible facilities and services. Safety and Security: Follow hotel security procedures and protocols, including emergency response measures. Monitor and maintain the security of guest information and belongings. Cash Handling and Record-Keeping: Handle cash and credit card transactions accurately, following established procedures. Maintain records of guest transactions and financial activities. Front Office Support: Assist the Front Office Manager/ Duty Manager or Supervisor with various tasks, including reservations, room assignments, and guest services coordination. Qualifications: High school diploma or equivalent (Bachelor's degree in Hotel Management or related field is a plus). Previous experience in a customer service or front office role is preferred. Excellent communication and interpersonal skills. Proficiency in using hotel management software preferably IDS and basic office software (MS Office). Attention to detail and strong organizational skills. Ability to remain calm and professional in high-pressure situations. A customer-centric attitude and a passion for providing exceptional service. Willingness to work flexible shifts, including nights, weekends, and holidays.,

The position involves contacting appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) to address guest calls, requests, or issues. Utilize sales techniques to maximize revenue while fostering guest loyalty to Marriott through up-selling. Identify and provide complimentary gifts to guests as tokens of appreciation for their patronage (e.g., rewards points, show tickets, gift certificates). Promote brand image both internally and externally. Handle requests for redeeming Marriott Rewards points. Manage all reservation inquiries, modifications, and cancellations via phone, fax, or mail. Input Marriott Rewards details into the designated software when confirming guest reservations. Manage and process all guest inquiries, requests, or concerns efficiently. Perform various general office tasks to support Sales & Marketing activities such as filing, email correspondence, typing, and faxing. Support management in employee training and motivation, acting as a role model for the team. Adhere to company policies and procedures, ensuring a clean and professional appearance; maintain confidentiality of proprietary information and safeguard company assets. Greet and acknowledge all guests in line with company standards, anticipate and fulfill guest service needs, and express genuine appreciation to guests. Communicate clearly and professionally with others, create accurate written documents, and answer phone calls with proper etiquette. Cultivate and sustain positive relationships with colleagues, collaborate to achieve common objectives, and address concerns of fellow employees appropriately. Monitor team performance to ensure compliance with quality standards. Verify information in various formats visually, and handle objects weighing up to 10 pounds without assistance. Fulfill other reasonable job duties as assigned by Supervisors. Preferred Qualifications: - Education: High school diploma or G.E.D. equivalent. - Related Work Experience: Minimum of 2 years of relevant work experience. - Supervisory Experience: No prior supervisory experience required. - License or Certification: Not mandatory. Marriott International is an equal opportunity employer that values and celebrates the diverse backgrounds of its associates. We promote an inclusive environment where the unique talents, cultures, and experiences of our team members are respected. Our strength lies in the diversity of our workforce, and we are committed to non-discrimination based on any protected status, including disability, veteran status, or other legally protected grounds.,

The position involves contacting appropriate individuals or departments to address guest calls, requests, or issues. Utilize sales techniques to boost revenue while ensuring guest loyalty to Marriott, including up-selling services. Identify and provide complimentary gifts to guests for their patronage, such as rewards points, show tickets, or gift certificates. Promote the brand image both internally and externally. Handle requests for redeeming Marriott Rewards points and manage reservation-related tasks received via phone, fax, or mail. Input Marriott Rewards information accurately into the system during guest reservations. Address and process guest calls, inquiries, and concerns efficiently. Additionally, perform general office duties to support Sales & Marketing operations, including filing, email correspondence, typing, and faxing. Support management in training and motivating staff while setting a positive example. Adhere to all company policies and procedures, maintain a clean and professional appearance, and uphold confidentiality of proprietary information. Greet and acknowledge all guests following company standards, anticipate their service needs, and express gratitude sincerely. Communicate clearly and professionally with others, prepare written documents accurately, and answer phone calls with proper etiquette. Foster positive relationships with colleagues, collaborate to achieve common objectives, and respond to coworkers" concerns appropriately. Monitor team performance to ensure compliance with quality standards. Verify information in various formats and handle objects weighing up to 10 pounds independently. Fulfill other reasonable job duties as assigned by supervisors. **Preferred Qualifications:** - **Education:** High school diploma or G.E.D. equivalent. - **Related Work Experience:** Minimum of 2 years of relevant work experience. - **Supervisory Experience:** No prior supervisory experience required. - **License or Certification:** None Marriott International promotes diversity and inclusivity in its workforce, maintaining a people-first culture. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other legally covered categories.,

POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.,

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: No related work experience.