Sales Development Representative/Key Account Manager

We are looking for a proactive Sales development representative and client-focused Key Account Manager to join our IT services team. 

About this position (Skills Description)

The ideal candidate will have a strong background in managing enterprise or mid-market client accounts, building long-term relationships, and ensuring customer satisfaction while driving growth. You will act as the primary point of contact for key clients, ensuring their needs are met with tailored IT solutions.

You need to have: (Required Skills)

• Bachelors degree in Business, IT, or a related field (MBA preferred).
• 3+ years of experience as a Key Account Manager / Client Relationship Manager in an IT services company.
• Proven ability to manage multiple accounts and build long-term relationships.
• Strong understanding of IT services, software solutions, and digital transformation offerings.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM tools and MS Office Suite.

What are you going to do? (Expectations)

For Sales Development Representative:

• Identify and reach out to potential clients through various channels including cold calls, cold emails, and social media.
• Evaluating leads to determine their potential and readiness to move forward in the sales process.
• Engage with C-Level executives (CTOs, CEOs, CHRO's, Founders) to understand their requirements and pitch relevant solutions.
• Set up product demos, discovery calls, and appointments for senior sales executives.
• Maintain and expand a database of leads and prospects using CRM tools like Zoho or HubSpot.
• Follow established sales procedures and communication sequences.
• Work with Sales and Marketing teams to create and execute lead-generation strategies.
• Conduct initial product demonstrations to interested prospects.
• Meet or exceed monthly and quarterly targets for leads and qualified opportunities.
• Stay up-to-date with industry trends, market dynamics, and product knowledge to support conversations with prospects.

For Key Accounts Manager:

• Manage and nurture relationships with key clients, acting as their trusted advisor.
• Act as the single point of contact for key client accounts, ensuring smooth communication and coordination.
• Understand client business objectives and align IT services/solutions to meet their needs.
• Work closely with pre-sales and solution architects to design customized proposals and solutions.
• Identify opportunities for account growth, upselling, and cross-selling additional services.
• Coordinate with delivery, technical, a Job Description* nd support teams to ensure seamless execution of client projects.
• Collaborate with internal teams to resolve escalations and maintain client trust.
• Monitor account performance, track KPIs, and regularly share updates with clients.
• Address client concerns and ensure quick resolution of issues to maintain high satisfaction.
• Develop account strategies to retain and grow existing clients.
• Support finance teams in ensuring timely billing and payment collections from clients.
• Stay updated on industry trends, competitors, and emerging technologies to provide insights to clients.
• Prepare account reports, proposals, and presentations for clients and senior management.
• Conduct regular review meetings with clients to assess progress, gather feedback, and propose improvements.