Sales & Customer Services Lead

Opportunity in Sales & Customer Services Lead

Location - Tamil Nadu

Key Responsibilities:

1. Market Analysis & Strategy Development

1. Study and understand the tannery market place in India, with a specific focus on Ambur, Vaniyambadi, Ranipet.
2. Develop and implement a sales strategy aligned with budget and growth targets.
3. Identify and engage relevant tannery partners to present Technology and close sales deals.

2. Business Development & Sales Execution

1. Secure long-term supply and service contracts for India.
2. Target: QSM to sign contracts with a specified number of sizeable tanneries in Ambur.vaniyambadi,Ranipet to ensure India reaches breakeven in H2 2025. (5 new Tanneries in H2)
3. Expand the customer base to position as a key supplier to tanneries in Ambur.vaniyambadi,Ranipet and other locations in India.
4. Sales communication is key, providing feedback and information to enable content creation through multiple formats. Understanding and responding to Voice of the Customer (VOC)

3. Co-ordination, attendance and presentation at key conferences and forums

1. Trade Shows
2. Working with local leather and chemical councils

4. Customer Onboarding & Growth Management

1. Collaborate with the India team to onboard new customers, ensuring a smooth transition from trial to full-scale operations.
2. Support customers through each stage of growth, from initial trials to full ramp-up; providing rewards for each stage

5. Customer Service & Relationship Management

1. Provide and manage total customer service for both new and existing clients.
2. Ensure seamless transition from trial phases (T1 through R2) to full-scale operations.
3. Set and manage targets, suspense dates, and incentives (e.g., trophies, certificates) to drive customer progress and satisfaction.

6. Financial Management & Budgeting

1. Work closely with Finance to update and monitor budget figures for India.
2. Ensure success in achieving budgeted financial targets.

7. Ad-Hoc Support & Special Initiatives

1. Provide support for other initiatives as requested, contributing to broader business objectives.

Candidate's Profile:

1. Minimum of 10 years in Leather Marketing
2. Experience in B2B sales, contract negotiation, and market expansion.
3. Familiarity with the tannery industry in India is a must