Sales Coordinator

Job Title:

Role Purpose:

Key Responsibilities:

1. Proposal Writing & Sales Documentation

• Draft tailored proposals and decks that align client needs with studio capabilities.
• Maintain a repository of reusable content, case studies, and rate cards.
• Work with internal leads to scope timelines and deliverables pre-sale.

1. Client Satisfaction (CSAT) & Relationship Support

• Regularly capture and report client satisfaction metrics.
• Proactively follow up with existing clients to identify blockers or improvement areas.
• Ensure fast, professional responses to client feedback or escalations.

1. Studio & Sales Coordination

• Ensure internal teams are looped in on client deliverables, changes, and expectations.
• Run internal kickoffs for new projects; manage handoffs from sales to execution.
• Maintain shared timelines and communication logs.

1. Execution Follow-Through

• Track status of ongoing tasks related to client accounts.
• Send reminders, schedule review calls, and escalate as needed.
  

Skills and Qualifications:

• Strong writing and documentation skills
• High organizational capacity and follow-up discipline
• Experience with US and UK clients
• Ability to balance client needs with internal processes
• Experience in a creative or marketing-forward environment is a bonus
• CRM data management and invoicing management
  

Ideal Candidate Profile:

Someone with 2–4 years of experience in sales coordination, account support, or client operations. Capable of writing clearly, following through reliably, and making sure clients feel heard and supported. Thrives in a fast-paced, detail-heavy role that touches both business development and delivery.

Educational Background and Professional Qualifications:

• MBA with sales/marketing specialisation
• Experience with proposal writing and CRM workflows
• Prior exposure to marketing