Sales Coordinator

Designation: Coordinator

Location (Branch): Plot 357,321-1A & 1B B/H Kerala GIDC,Vill-Chiyada, Taluka, Bavla, Gujarat 382220

Job Location : Bavla

Department: Sales and Marketing

Work Experience: 2 years

Reporting To: Manager

Qualification:

Graduation

Company Profile

Canpac Trends, established in 2011, is one of Indias leading paper packaging manufacturers, backed by over 14 years of industry expertise. With a state-of-the-art production infrastructure spanning 1.35 million sq. ft., we operate across key regions including Gujarat, Delhi-NCR, Tamil Nadu, Telangana, and West Bengal.

Our dedicated team of over 1,200 professionals including more than 100 technical specialists ensures consistent quality and continuous innovation. We proudly serve a network of over 500 esteemed clients.

At Canpac, we Care deeply, Create passionately, and Commit fully delivering world-class packaging and printing solutions driven by excellence and innovation.

Key Responsibilities

Order Coordination & Processing

• Coordinate daily with internal departments (Production, Logistics, Design, Accounts, Prepress) to ensure smooth order processing.
• Plan and schedule dispatches in coordination with logistics and dispatch teams.
• Monitor order status and ensure timely delivery as per committed timelines.
• Maintain and update daily trackers for sales, orders, dispatch, and production follow-ups.

Customer Communication & Support

• Act as a bridge between customers and internal teams, addressing inquiries, clarifications, and order updates.
• Follow up on pending approvals, artwork, samples, and dispatch documents.
• Serve as the single point of contact for customer queries regarding order status, delivery, or changes.
• Build and maintain strong customer relationships through timely follow-ups and consistent communication.

Issue Resolution & Documentation

• Maintain accurate and up-to-date customer records and communication logs.
• Identify and resolve any order or dispatch-related issues proactively to ensure customer satisfaction.

Key Requirements

Behavioral Skills

• Strong coordination and communication skills.
• Ability to multitask and manage time effectively.
• Planning, scheduling, and follow-ups.
• Takes responsibility and works well in a team.
• Proficient in MS Excel and basic ERP/CRM tools.

• Problem-Solving

  Proactive in identifying issues and providing timely solutions.

• Time Management

  Capable of handling multiple tasks with a focus on meeting deadlines.

• Client Orientation

  Commitment to maintaining strong client relationships and ensuring satisfaction

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• Adaptability

  Flexible and open to handling diverse responsibilities as per needs.