Sales Coordinator

Job Description

Role & responsibilities The Executive Customer Service will be responsible for managing end-to-end order fulfillment and customer coordination within the Supply Chain function. This role demands a proactive and solution-oriented professional who can effectively handle customer communications, coordinate with internal sales and logistics teams, manage orders in SAP, and ensure timely dispatch planning. Manage the complete order lifecycle from order receipt to final delivery. • Create and maintain sales orders in SAP (PP/MM modules) and ensure all relevant data is accurate and upto date. • Monitor pending orders and follow up for approvals, stock allocation, and dispatch readiness. • Serve as the primary contact for customers regarding order status, delivery timelines, and issue resolution. • Liaise with sales and production teams to prioritize and fulfil orders based on availability and lead times. • Coordinate with warehouse and logistics teams for dispatch scheduling and vehicle arrangements. • Ensure accurate dispatch documentation is generated and shared with customers and transporters. • Analyze and track FG (Finished Goods) inventory to support order planning and dispatch readiness. • Share regular updates with the sales team and flag stock issues proactively. • Maintain and update customer service dashboards and reports for order tracking, dispatch performance, and customer satisfaction. • Address and resolve customer queries and complaints with a sense of urgency and professionalism. • Identify process improvement areas in customer service operations and support their implementation. Preferred candidate profile 1. Should have experience with SAP (PP/MM) Module. 2. Good understanding of order-to-cash cycle, inventory flow, and dispatch processes. 3. 25 years of experience in customer service or supply chain coordination, preferably in a manufacturing, FMCG, or B2B environment.