Sales Consultant

As a Sales Consultant for premium projects, you will play a crucial role in ensuring the timely delivery of projects with exceptional quality. Serving as the main point of contact for customers, you will focus on maintaining a positive customer experience from the initial design phase through to project completion and handover. Key Responsibilities: - Customer Relationship Management: Be the primary contact for customers during their home beautification journey, providing a seamless and personalized experience. - Consultative Sales: Understand customer requirements and offer suitable beautification solutions, guiding them through the selection process and driving sales conversion. - Project Oversight: Oversee the execution of home beautification projects, liaising with internal teams and service providers to ensure on-time and high-quality delivery. - Team Coordination: Lead and supervise a team of service professionals, ensuring alignment on project objectives, timelines, and customer expectations. - Quality Assurance: Monitor all service delivery aspects to uphold superior standards of quality and customer satisfaction at every interaction point. - Problem Resolution: Address and resolve customer concerns or project-related issues promptly and effectively to maintain a positive customer experience. - Performance Tracking: Maintain accurate records of customer interactions, project progress, and sales metrics to facilitate continuous improvement and business growth. The company, Urban Company, is a technology platform that offers customers a wide range of services at home. Customers utilize the platform for services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, among others, all conveniently provided at home and at their preferred time. Urban Company is committed to delivering a high-quality, standardized, and reliable service experience to customers. It collaborates closely with selected service partners, equipping them with technology, training, products, tools, financing, insurance, and brand support to help them succeed in providing exceptional service. The mission of Urban Company is to empower millions of service professionals by revolutionizing the delivery of services at home.,