Sales & Collection Executive

About the Role:
We are seeking a motivated and result-driven Collection Executive to join our team. The ideal candidate will be responsible for following up with customers for outstanding payments, maintaining accurate records, and ensuring timely recovery while maintaining professionalism and empathy.

Key Responsibilities:

• Make outbound calls and send follow-up messages/emails to customers regarding overdue payments
• Update and maintain customer records and payment status in CRM or internal systems
• Handle customer queries, disputes, or complaints related to billing or collections
• Negotiate and resolve payment delays or issues while adhering to company policy
• Achieve daily/weekly/monthly collection targets
• Coordinate with the accounts and sales team for payment updates and escalations
• Maintain proper documentation of conversations and agreements

Requirements:

• Strong communication and interpersonal skills
• Basic knowledge of MS Excel and computer operations
• Ability to handle difficult conversations professionally
• Goal-oriented mindset with the ability to work under pressure
• Prior experience in collections, telesales, or customer service is an advantage
• Minimum qualification: Graduate (Preferred)

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹24,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person