Sales Coach

Job Summary:

Sales Coach

Key Responsibilities:

• Deliver

  one-on-one and group coaching sessions

  to sales guides to improve sales techniques, product knowledge, objection handling, and closing strategies.
• Analyse individual and team performance metrics (e.g., conversion rates, cross-sell scores) to identify

  skill gaps and training opportunities

  .
• Collaborate with Training and Quality teams to

  align coaching plans

  with onboarding, continuous learning, and performance improvement initiatives.
• Provide

  real-time feedback

  during or after customer interactions to reinforce best practices.
• Create and maintain coaching logs, action plans, and performance improvement plans (PIPs) as needed.
• Conduct

  interaction reading sessions

  and side-by-side monitoring to assess skills, behaviours and recommend improvements.
• Partner with Sales Managers to implement strategies that

  drive KPI achievement

  and overall business goals.
• Stay updated on product, process, and promotional changes
• Support the roll-out of

  new tools, campaigns, or sales methodologies

  by ensuring team readiness through effective coaching.

Requirements:

• Bachelor's degree or equivalent work experience.
• Minimum

  23 years of experience

  in BPO sales, preferably in the telecom domain.
• At least

  1 year in a coaching, team lead, or training role

  .
• Strong understanding of BPO sales metrics (e.g.,Sales Conversion, cross-sell, AHT etc).
• Excellent communication, interpersonal, and motivational skills.
• Strong analytical skills to interpret data and create coaching strategies.
• Proficiency in CRM and sales tools
• Certification in coaching or adult learning (preferred, not mandatory).

Key Competencies:

• Coaching & Mentoring
• Performance Management
• Sales Strategy & Execution
• Communication & Feedback
• Collaboration & Stakeholder Management
• Adaptability & Continuous Learning

Why Join Us?

• Be part of a leading

  GCC

  with a focus on innovation and people.
• Work with a top-tier telecom client in a

  high-performance environment

  . • Access to

  career development

  and training program

  Role & responsibilities