Job
Description
We are seeking a warm, energetic, and fashion-savvy Sales Associate to be the face of our multibrand fashion retail store. The ideal candidate will be responsible for delivering an exceptional customer experience—from the moment customers walk in until they leave satisfied. The role includes engaging with customers, assisting in product selection and trials, managing billing, and maintaining merchandise display and store hygiene. Key Responsibilities: 1. Customer Welcome & Store Entry Experience: Greet every customer with a friendly smile and welcoming attitude as they enter the store. Understand customer needs by initiating meaningful conversations. Provide a brief overview of store layout, collections, ongoing promotions, or featured brands. 2. In-Store Customer Engagement & Sales Support: Assist customers in identifying suitable products based on their preferences, size, and style. Offer personalized styling tips and fashion suggestions. Proactively offer alternatives and upsell products to enhance the shopping experience. 3. Trial Room Assistance: Support customers during the trial process by ensuring quick access to requested sizes and styles. Maintain cleanliness and orderliness in trial rooms. Collect tried items and ensure correct re-shelving as per store standards. 4. Billing Counter Support: Assist at the billing counter by verifying products, packaging, and helping with smooth checkouts. Handle customer queries, resolve billing discrepancies, and ensure complete satisfaction at the point of sale. Ensure proper bagging and inform customers of return/exchange policies. 5. Merchandise Organization & Store Maintenance: Ensure the store floor, shelves, and racks are neat, organized, and fully stocked. Manage merchandise returns from trial rooms and customer handling, placing them correctly. Support visual merchandising by following display guidelines. 6. Customer Delight & Retention: Go the extra mile to ensure each customer has a memorable experience. Capture customer feedback and pass it on to the store team. Build rapport with repeat customers and assist in brand loyalty efforts. Requirements: Experience: Minimum 2–3 years in a customer-facing role in the fashion and apparel industry. Retail Background: Must have worked in a multi-brand retail environment. Customer Focused: Strong interpersonal skills with a “customer-first” mindset. Communication: Clear and pleasant communicator in [Insert language + English]. Fashion Sense: Understanding of current trends and customer preferences. Presentation: Always well-groomed and dressed in line with the store's image. Key Attributes: Friendly, approachable, and professional demeanor Energetic and self-motivated with attention to detail Team-oriented with a positive attitude Ability to multitask and stay calm under pressure Passionate about fashion, sales, and customer engagement What We Offer: Competitive salary with performance-linked incentives Staff discounts and internal recognition programs Opportunity to grow with a leading fashion retail brand Positive, inclusive, and engaging work environment Seniority LevelMid-Senior level Industry Retail Retail Apparel and Fashion Employment TypeFull-time Job Functions Sales Business Development Skills Sales Sales Management Retail Sales Fashion Retail Retail Communication Negotiation Customer Engagement Customer Experience Visual Merchandising Job Type: Full-time Pay: ₹200,000.00 - ₹300,000.00 per year Work Location: In person
