Sales and Support Executive

You will be working at Samta Research Alliance Private Limited, where the focus is on delivering exceptional outcomes in academic research writing services. The team is passionate about innovation and providing top-notch support to scholars worldwide in achieving their academic goals. As a Sales and Support Executive, your role will be crucial in customer-facing operations and supporting the sales team to drive growth effectively. Key Responsibilities: - Respond to customer inquiries through phone, email, and chat promptly and professionally to ensure customer satisfaction. - Provide accurate information about academic writing services, including topic selection, research papers, dissertations, and other research-related offerings. - Handle customer complaints and resolve issues in a timely manner, escalating complex cases when necessary. - Identify sales opportunities, upsell or cross-sell relevant services to customers, and assist in achieving team sales targets. - Collaborate with the sales team to achieve collective goals and ensure smooth communication between departments. - Follow up on orders, address concerns, and gather feedback to maintain customer satisfaction. - Maintain excellent communication with clients to keep them informed about project progress, deadlines, and any changes. - Maintain customer records, update databases, and generate reports as required. Qualifications and Skills: - Bachelor's degree in Marketing, Communications, or a related field is preferred. - Proven experience in customer service or sales support is advantageous. - Excellent communication skills in English, both written and verbal. - Strong problem-solving abilities and attention to detail in handling client inquiries and issues. - Ability to work independently and collaboratively in a team. - Proficiency in using MS Office applications (Excel, Word, etc.). - Customer-focused approach with a sales-driven mindset. - Ability to prioritize tasks, manage time effectively, and meet deadlines. Benefits: - Cell phone reimbursement - Internet reimbursement Language: - English (Required) Location: - Mathura, Uttar Pradesh (Required) Work Location: - In person,